Experience

Integra Health

• Canada
• Health and Human Services
• 1 - 100 Employee

• Healthcare Administrator

  • Feb 2023 - Present



Malvern Medical Center

• Canada

• Receptionist and Switchboard Operator at Malvern Medical Center

  • Sep 2021 - Feb 2023

  Played an instrumental role in maintaining daily calendars, setting appointments, and confirming appointments. Ensured that exceptional customer service is provided in a friendly, courteous, and respectful manner. Supported more than 30 doctors and specialist by effectively prioritizing tasks, maintaining examination rooms for necessary supplies and materials. - Fluent in written and verbal English, possess good interpersonal and communication skills - Answer incoming calls and respond to customer's emails - Administrative tasks (filing, sorting, labeling, faxing, & copying) - Strong background in reception and phone management - Maintain and review patients' records, charts, and other pertinent information. Results: Recurring business increased by 10% due to higher client satisfaction levels Show less



Pacific Prime

• Hong Kong
• Insurance
• 300 - 400 Employee

• Administrative Assistant - Claims

  • Jan 2016 - Mar 2021

  Played a vital role in improving customer retention by assisting policyholders in processing claims. Highly organized and attention to detail ensuring that claims forms and related documents are reviewed for completeness. Supported 5 Relationship Managers by effectively processing claims and service inquiries. - Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork. - Verified claim data correctness in preparation for processing. - Providing advice on making a claim and the processes involved - Examined claims, records and procedures to grant approval of coverage. - Reviewed history records to determine benefit eligibility for services. - Collaborated with fellow team members to manage large volume of claims. Results Increased customer retention by 30% Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Technical Support Representative II

  • Mar 2014 - Nov 2015

  - Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. -Informed customers about billing procedures, processed payments and provided payment option setup assistance. - Create and follow up mobile and plan orders and dispatch. - Used proven techniques to de-escalate angry customers during telephone interactions. - Developed new strategies on how to train new hired agents - Mentored new employees on procedures and policies to maximize team performance. Show less



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Subject Matter Expert

  • Jun 2009 - Feb 2014

  - GDS Trained (Sabre and Amadeus) - Make changes to reservation using GDS (Sabre and Amadeus) - Answer invoice questions and customer complaints - Work closely on rejects queue and forward it to ticketing using Sabre and Amadeus. - Responsible for end of day reports, prompting managers to develop business plans. - Delivered improvements to increase productivity and upgrade standards for assessment of business processes. - Maintained positive working relationship with fellow staff and management. Analyzed key performance indicators to identify effective strategies. Show less