Ricardo Machado dos Santos

Team Leader for the Turnkey Projects Department at Growin
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Contact Information
us****@****om
(386) 825-5501
Location
Lisboa, Lisbon, Portugal, PT
Skills

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Experience

  • Growin
    • Portugal
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Team Leader for the Turnkey Projects Department
      • Sep 2019 - Present

      Lisbon, Portugal

    • Consultor .Net
      • May 2015 - Aug 2019

      Lisboa e Região, Portugal

  • PT Contact
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Software Developer
      • Nov 2007 - May 2015

      Solution development dedicated to Contact Centers

    • Call Center Manager
      • Jan 2005 - Oct 2007

      Managing Inbound and Outbound operations. Control objectives and develop sales strategies to control profitability of operations. Developing strategies for team motivation.

    • Call Center Supervisor
      • Oct 2004 - Dec 2004

      Team managment. Managing Telemarketing Campaigns Analysis of results and elaboration of reports

Education

  • Instituto Politécnico de Lisboa
    Engenharia Informática
    2009 - 2013
  • Universidade Lusófona de Humanidades e Tecnologias
    Licenciado em Psicologia, Psicologia com Especialização em Psicologia das Organizações e do Trabalho
    1999 - 2006

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