Experience

JPMorgan Chase Commercial Banking

• Financial Services
• 1 - 100 Employee

• Vice President of Training

  • Mar 2019 - Present

  Manager of Training and Documentation o Manages a team of corporate trainers, technical writers and content developers across a national network. Manager of Training and Documentation o Manages a team of corporate trainers, technical writers and content developers across a national network.



Meridian

• United States
• Internet Publishing

• Corporate Trainer

  • Aug 2016 - Mar 2019

  Corporate Trainer o Supported company initiatives through training and course development. o Scheduled training for new and current employees. o Developed teaching aids including training manuals, demonstration models, reference material and visual aids. o Ensured appropriate document and formatting of training materials. o Conducted research and analysis, and deliver training programs to anticipate training business needs and trends for new business in the future. Corporate Trainer o Supported company initiatives through training and course development. o Scheduled training for new and current employees. o Developed teaching aids including training manuals, demonstration models, reference material and visual aids. o Ensured appropriate document and formatting of training materials. o Conducted research and analysis, and deliver training programs to anticipate training business needs and trends for new business in the future.



Florida Virtual School

• United States
• E-Learning Providers
• 700 & Above Employee

• Online Instructor

  • Mar 2013 - Aug 2016

  Online Instructor o Provided a nurturing, educational atmosphere for approximately 500 students each year using web-based and LMS resources, oral and written communications and other strategies. o Designed eLearning programs and develops interactive strategies to foster an enriched learning environment for groups and individuals. o Tailored instructional resources to meet the needs of a diverse student base, develop course outlines for home-based students and monitor each student one-on-one through discussion-based assessments and effective feedback to ensure individuals’ goals are met for success. o Prepared tests, quizzes and other examinations to assess each student and keep meticulous data management of all interactions, grades and completed course work. o Maintained open and effective communication with students, parents and school staff regarding coursework, administration and specific needs through webinars, conference calls and face-to-face sessions. Show less



Michelle Bayard's Greek Boutique

• Owner

  • Aug 2012 - Jul 2013

  Owner o Operated an independent niche, retail apparel store exhibiting innovative products, accessories and paraphernalia at a brick and mortar establishment and via the World Wide Web. o Developed highly effective marketing campaigns, social media, and established e-commerce component to propel sales and revenues while establishing a consistent customer base. o Planned and executed each aspect of the boutiques operations including budgeting & finance, grant writing, personnel management, marketing campaigns, coordination with vendors for apparel design, licensing and inventory procurement. Show less



School District of Hillsborough County

• Business Educator Professional

  • Jul 2002 - Mar 2013

  Business & Technology Instructor o Provided overview and instruction of current business information systems and technology so that students might attain the skills required for a business environment and employment. o Qualified as an Adobe Certified Instructor and a Microsoft Certified Application Specialist, created courses to teach web design and digital design using Adobe software programs and instruction in Microsoft Word, Excel, and PowerPoint. Developed students interpersonal, oral and written communications skills focusing on the use of technology to aid in their communication and presentations. o Prepared daily and weekly lessons, tracked academic progress, and acted as a mentor to several of the students. o Created and maintained the school website. Department Head of Career and Technical Education o Acted as the primary liaison between the school administration and a staff of teachers and coaches, conducting bi­ monthly staff meetings and creating, implementing and scheduling staff development training's. o Wrote grants to computer companies to replace obsolete computer equipment. o Used marketing strategies and campaigns to increase enrollment in Career and Technical courses 30% over two years and organized bi-monthly Professional Learning meetings. Show less



WorldCom

• United States

• Customer Service Manager

  • Oct 1999 - Apr 2002

  Customer Service Manager The Customer Service Manager oversees daily activity of a team as it relates to team productivity. o Served as primary supervisor to team of fifteen to twenty o Provided intervention for client complaints o Generated training materials for continuous training classes o Implemented training classes for customer service representatives o Assessed daily progress and quality monitoring o Record daily productivity for monthly progress reports Customer Service Manager The Customer Service Manager oversees daily activity of a team as it relates to team productivity. o Served as primary supervisor to team of fifteen to twenty o Provided intervention for client complaints o Generated training materials for continuous training classes o Implemented training classes for customer service representatives o Assessed daily progress and quality monitoring o Record daily productivity for monthly progress reports



Aunt Martha's Youth Service Center

• United States
• Hospitals and Health Care

• Public Relations Director/Program Director

  • Apr 1997 - Oct 1999

  Public Relations Director The Public Relations Director develops all external marketing plans, which provide funding sources and clients for agency. o Created and formatted marketing literature and media plans o Acted as liaison between agency and community o Supervised marketing staff o Wrote grants and proposals o Monitored and facilitated annual budget Program Director The Program Director provides leadership, training, and management of teen parenting program. o Supervised a team of five case managers o Provided on-going child development training for case managers o Coordinated team building activities o Developed curriculum for teen parenting classes o Facilitated teen parenting classes o Provided monthly reports, assessments, and statistics o Marketed program to community Show less