Experience

Folio

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager and Consultant

  • Jan 2023 - Present



Blackbaud - Asia Pacific

• Australia
• Software Development
• 1 - 100 Employee

• Blackbaud Pacific Support Manager

  • Apr 2018 - Nov 2022

  Manage a team of 10 support analysts serving over 600 non-profit clients

• Enterprise Customer Support Lead

  • May 2017 - Nov 2022

  Sydney, Australia



UNICEF USA

• United States
• Non-profit Organizations
• 700 & Above Employee

• Senior Database Associate

  • Oct 2015 - Aug 2017

  Greater New York City Area • Manage all aspects of conversion from Donor Direct Database to new Blackbaud CRM • Participate in system design sessions and work with each department to analyse their business needs for configuration of new CRM • Lead various teams in design validation, user acceptance and data conversion testing. Develop testing scripts and ensure system design satisfies user scenarios and overall organization business needs • Produce and manage reports inventory for all departments. Directly… Show more • Manage all aspects of conversion from Donor Direct Database to new Blackbaud CRM • Participate in system design sessions and work with each department to analyse their business needs for configuration of new CRM • Lead various teams in design validation, user acceptance and data conversion testing. Develop testing scripts and ensure system design satisfies user scenarios and overall organization business needs • Produce and manage reports inventory for all departments. Directly configure adhoc queries and KPI’s, and work with developers to create custom reports. • Create testing scripts and user guides and develop working knowledge of all data analysis team functions, including but not limited to; import, marketing effort and appeal creation, creation of new users and roles, code table management, and smart field and data list creation • Develop and manage training plan for future system users (300+ staff) • Determine user security groups for donor database using knowledge of individuals’ and departments’ functions • Facilitate deliverables and ensure that all deadlines are met Show less



United Methodist Communities

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Donor Database Administrator

  • Sep 2014 - Oct 2015

  Neptune, New Jersey • Serve as sole point person for all Raisers Edge, Convio, Luminate, and Team Raiser activities and trainings with the Development Department • Assist with the Development Department’s Moves Management processes and facilitate the donor assignment processes with all major and planned giving staff • Perform all aspects of gift and data entry, as well as uphold all acknowledgement policies • Assisted with all aspects of event coordination, including marketing, fundraising, and… Show more • Serve as sole point person for all Raisers Edge, Convio, Luminate, and Team Raiser activities and trainings with the Development Department • Assist with the Development Department’s Moves Management processes and facilitate the donor assignment processes with all major and planned giving staff • Perform all aspects of gift and data entry, as well as uphold all acknowledgement policies • Assisted with all aspects of event coordination, including marketing, fundraising, and budgeting • Developed Direct and Email marketing planned giving, acquisition, and retention campaigns utilising the compelling stories of residents and donors Show less



Atlantic City Rescue Mission

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Volunteer Coordinator

  • Jun 2012 - Sep 2014

  Atlantic City, NJ • Managed daily fundraising processes and assisted Public Relations and Development by creating cultivation and acquisition messaging for Social Media and Email marketing • Maintained and developed engaging content for website • Managed Blackbaud’s Raiser’s Edge fundraising software • Coordinated all aspects of the volunteer program, including orientation, training and scheduling of 500+ volunteers as well as assisted to raise yearly $5.2M for Atlantic City Rescue Mission • Managed… Show more • Managed daily fundraising processes and assisted Public Relations and Development by creating cultivation and acquisition messaging for Social Media and Email marketing • Maintained and developed engaging content for website • Managed Blackbaud’s Raiser’s Edge fundraising software • Coordinated all aspects of the volunteer program, including orientation, training and scheduling of 500+ volunteers as well as assisted to raise yearly $5.2M for Atlantic City Rescue Mission • Managed and developed all aspects of fundraising events, including engaging corporate sponsors Show less



Jersey Promise

• Intern-Outreach and Social Media Coordinator

  • May 2013 - Jul 2013

  Hazlet, NJ • Assisted start-up non-profit with donor base development by identifying and approaching potential donors • Coordinated fundraising events • Assisted with launch of website, Facebook, Twitter and Tumblr accounts