Experience

TSpec

• United States
• Computer Networking Products
• 1 - 100 Employee

• • Jan 2023 - Present

• • Jun 2022 - Mar 2023



International Computer Services, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Specialist

  • Nov 2020 - Jun 2022



Centretek

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Services Engineer

  • Aug 2013 - Nov 2020

  Recruited to serve as a lead field engineer supporting 15+ dedicated accounts in the Baltimore – DC metro area as a managed service provider. Work onsite and remote to resolve day to day issues with client desktop, server and network related issues. Perform wireless site surveys, clean viruses, migrate data to new server builds and replace and/or upgrade workstations. Server Hardware & Operating Systems, Virtualization - RAID 0,1,5,10 - Experience implementing and supporting Windows Server 2003 / 2008, Exchange Server 2007 / 2010, Microsoft Small Business Server 2008 / 2011 / 2016 / 2019 from box to deployment - Hyper-V, VMware (Esx) - Full migrations from Exchange to Office 365 - Configuring new domain controllers, actively directory, group policy Networking products and technologies - Strong networking experience (SonicWall, Fortigate), Switches, Wireless - Extensive experience performing systems and network troubleshooting Personal Computers & Operating Systems - Extensive knowledge of Windows 7 / 10 operating systems, installation of and configuration - Desktop Support and Computer Preventive Maintenance Virus and Malware Removal and clean up - Crypto Locker virus cleanup and prevention - Trojan - Symantec Endpoint Protection, Malwarebytes Services: -Technology action plans; SMB networks and small business servers; firewalls; remote backup solutions; server and desktop maintenance plans; network monitoring; email solutions -Windows 7, 8.1, 10; Microsoft Server 2008, 2012, 2016, 2019 -Performed initial site assessments for new accounts to identify technology needs and current weaknesses. Recommended hardware/software solutions -Convert physical servers to virtual environments (Hyper-V, ESXi). -Phase-out Windows XP / 7 Workstations and Windows 2003, 2008, 2012 servers. -Provided on-the-job training to Tier 1 helpdesk support specialists on technical troubleshooting and technical support procedures Show less



TSpec

• United States
• Computer Networking Products
• 1 - 100 Employee

• Network Engineer

  • Aug 2005 - Nov 2012

  Network Engineer supporting customer accounts in the Washington DC metro area. I have built several Microsoft Small Business (2003,2008,2010) server networks and provide ongoing scheduled support. - Provide support for desktop OS (Windows XP, Vista, 7) - Customize network solutions to fit customer needs - Scheduled and Unscheduled support for basic and advanced networking issues - Upgrade servers as business needs grow - Configure every aspect of a SMB network to fit the needs of the customer Show less



Technical Specialties Inc.

• • Jul 2003 - Oct 2005

  Supported long-standing contract with the IMF by providing Tier 2 support for 4,000 in-house and 2,000 international users. Provide break\fix support for Dell laptop and desktop computers. Created procedures and trained users on new equipment. - Specialized in maintaining 2000 laptop computers, on-site and remotely to global customer sites. Supported more than 2,000 VPN and mobile workers via Sita, Ipass, and Metro Connect.- Installed configured, and supported Windows XP / 2000 operating systems. Installed and maintained hardware and software.- Provided on-the-job training to Tier 1 Helpdesk regarding technical support procedures and troubleshooting. Show less

• • Nov 2000 - Sep 2003

  Provide support to customers that brought computers and laptops to have them serviced.-Upgrade memory, hard disk drives-Reinstall OS-Backup data-Virus removal



Harte Hanks

• United States
• Advertising Services
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2005 - Sep 2005

  Held position on the help desk to provide technical support for a 200+ user environment. While working there I upgraded desktop computers, maintained security patches, installed memory and resolved day to day issues. Held position on the help desk to provide technical support for a 200+ user environment. While working there I upgraded desktop computers, maintained security patches, installed memory and resolved day to day issues.



Kirkpatrick & Lockhart

• Hardware Support

  • Feb 2000 - Oct 2000

  Assist in upgrading 300 users' desktop computers. - Unbox 300 computers - Perform basic setup - Install new computers and remove old computers - Wipe old hard drives of all company data Assist in upgrading 300 users' desktop computers. - Unbox 300 computers - Perform basic setup - Install new computers and remove old computers - Wipe old hard drives of all company data