Application Engineer

• Sep 2021 - Present

Software Education Representative

• Feb 2020 - Jun 2021

● Worked closely with technical subject matter experts (SMEs) to design and develop training content ● Designed and developed course materials including instructional design, student and instructor guides, hands-on exercises, and interactive learning scenarios ● Created and conducted over 70 training sessions for internal associates and external clients on Reynolds and Reynolds proprietary software ● Acted as management overview implementation liaison for dealerships across the US ● Attended intradepartmental classes and providing constructive feedback ● Developed Extensive knowledge of Microsoft Office applications, document management systems, computer hardware functions, PC operation, and a range of Reynolds and Reynolds software applications ● Communicated customer’s needs and expectations to appropriate personnel ● Delivered product training to customers in registered sessions and using WebEx and Hands-On Lab technology Show less

Project Manager

• Aug 2018 - Jul 2019

● Managed ~250 PACP, IT Pipes, Granite XP, and Pipetech client databases using Microsoft Access/Excel● Completed and processed 160 client projects grossing approximately $80M total● Teamed with Project Leads to develop program progress, including scheduling, resource management, and project deadlines● Redeveloped and implemented client project submission to save company time and resources● Reconstructed project databases to ensure maximum progress and resource usage● Conducted full training of three employees to ensure understanding of client submissions Show less

Logistics Manager/Video Technician

• Aug 2015 - Jul 2018

● Observed, managed, and problem-solved stationary and mobile fleets of more than 400 units in Telogis/Verizon Connect● Communicated with team, management, and independent contractors● Developed a communication path with regional offices to ensure client needs were updated and completed with 100% accuracy● Received praise from corporate on numerous occasions for above and beyond performances● Restructured chain of communication to reduce project completion time estimates