Experience

SurfMed

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Account Specialist

  • Dec 2021 - Present

  Waiver Accounts Specialist.

• PACE Account Lead

  • Jan 2020 - Present

  Point of contact between our company and our clients to help solve problems and achieve a measure of care quality, and patient satisfaction.

• Call Center Representative

  • Nov 2018 - Apr 2019

  Interact with customers to handle complaints, process orders, and provide information about products and services. Handle taking payments; updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed. Interact with customers to handle complaints, process orders, and provide information about products and services. Handle taking payments; updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.



Physicians Group of South Florida

• United States
• Medical Practices
• 1 - 100 Employee

• Clinical Pharmacy Coordinator

  • May 2012 - Oct 2018

  Answering and speaking with the patients over the phone calling in prescription refills. Refill medication, kept up to date with controlled substance regulations. File authorization forms for insurance appeals, follow up with doctors orders and appointments as required by the law. Answering and speaking with the patients over the phone calling in prescription refills. Refill medication, kept up to date with controlled substance regulations. File authorization forms for insurance appeals, follow up with doctors orders and appointments as required by the law.



Mount Sinai Medical Center

• Wellness and Fitness Services
• 1 - 100 Employee

• Medical Assistant

  • Sep 2009 - Oct 2011

• Front Office Assistant

  • Jun 2010 - Jan 2011