Experience

Church Of The Apostles

• United States
• Religious Institutions
• 1 - 100 Employee

• Congregational Care & Database Coordinator

  • Sep 2021 - Present



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Senior Business Analyst, Cross Referencing

  • Dec 2016 - Sep 2021

  Coaches three analysts in procedural and product knowledge, strategic planning, and problem solving. Assists management with developing project milestones, targeting margin and system improvements, and assigning tasks. Responsible for updating the entire pricing product database. Provides product knowledge and cross referencing strategy onboarding for all new analysts. • Increased our database accuracy and hit rates by over 25% in the past year.• Prepared and delivered a department-wide presentation on advanced product assortment strategies for winning and retaining business.• Partnered in developing a playbook to reduce ad-hoc pricing scenarios through an assortment of proven pricing strategies. Show less

• Senior Pricing Analyst, Public Sector

  • May 2012 - Dec 2016

  Led six analysts in creating pricing structures for $1.5B worth of annual public sector opportunities. Assessed incoming workflow to establish proposal complexity, contractual requirements, and project goals before assigning to the team. Analyzed data, created pricing responses, and modeled profitability for our most complex accounts. Facilitated intradepartmental meetings and advised sales leadership regarding market trends, profitability risk factors, and system capabilities. • Built the complex bid response for our second largest public sector cooperative (worth $114M) and retained the business.• Created the pricing structure that won our primary federal contract (worth $108M). Show less



TravelClick

• United States
• Hospitality
• 300 - 400 Employee

• CRM Data Entry Agent

  • Aug 2011 - Apr 2012

  Supported merger efforts by troubleshooting discrepancies between incompatible software programs in order to facilitate a smooth transition between data management systems. Configured client subscription changes and highlighted opportunities to offer additional products or services to increase revenue. Verified multiple types of product and pricing data for accuracy and created a more robust database assortment. Managed incoming workflow requests and assigned them to the correct support team. Provided client assistance by fielding complaints and offering solutions to help our customers make the most of their investment through a deeper understanding of the product capabilities. Show less



Kennesaw State University

• United States
• Higher Education
• 700 & Above Employee

• Administrative Associate I

  • Nov 2009 - Aug 2011

  Compiled inventory data and resolved any discrepancies. Checked incoming shipments for accuracy against invoices. Performed new hire onboarding. Communicated irregular pricing or procedures to the team. Streamlined inventory arrangement to facilitate quicker product replenishment. Compiled inventory data and resolved any discrepancies. Checked incoming shipments for accuracy against invoices. Performed new hire onboarding. Communicated irregular pricing or procedures to the team. Streamlined inventory arrangement to facilitate quicker product replenishment.



Palm Restaurant Group

• United States
• Hospitality
• 200 - 300 Employee

• Hostess / Admin Support

  • Mar 2009 - Oct 2009



Tourism Holdings Limited

• New Zealand
• Travel Arrangements
• 200 - 300 Employee

• Senior Reservations Consultant for the EX Group

  • Aug 2007 - Jul 2008

  Coordinated client travel arrangements and increased revenue through the sale of tour package upgrades. Investigated and reconciled customer complaints. Balanced cash accounts, authorized refunds, compiled reports, and distributed performance data to management. Created and maintained international booking files. Assisted management with interviews and the training of staff. Reviewed promotional materials aimed at American and British audiences for ease of understanding. Coordinated client travel arrangements and increased revenue through the sale of tour package upgrades. Investigated and reconciled customer complaints. Balanced cash accounts, authorized refunds, compiled reports, and distributed performance data to management. Created and maintained international booking files. Assisted management with interviews and the training of staff. Reviewed promotional materials aimed at American and British audiences for ease of understanding.