Scrum Master/Business Operations

• Mar 2023 - Oct 2023

* Led the conceptualization, design, and implementation of a robust upstream development flow to enhance project efficiency and quality by 15%. * Conducted data analysis via Jira and other project management tools, to extract actionable insights and inform strategic decision-making. * Worked collaboratively with the CTO and product owners to establish a 6-month roadmap for an offshore 3rd-party development team on a high-priority project. * Collaborated closely with stakeholders… Show more * Led the conceptualization, design, and implementation of a robust upstream development flow to enhance project efficiency and quality by 15%. * Conducted data analysis via Jira and other project management tools, to extract actionable insights and inform strategic decision-making. * Worked collaboratively with the CTO and product owners to establish a 6-month roadmap for an offshore 3rd-party development team on a high-priority project. * Collaborated closely with stakeholders across sales, customer success, product development, and engineering leadership to identify crucial key performance indicators (KPIs) in anticipation of our inaugural strategic road mapping session. * Served as scrum master for three software development teams (internal and external) * Managed special projects for the CTO as needed. Show less * Led the conceptualization, design, and implementation of a robust upstream development flow to enhance project efficiency and quality by 15%. * Conducted data analysis via Jira and other project management tools, to extract actionable insights and inform strategic decision-making. * Worked collaboratively with the CTO and product owners to establish a 6-month roadmap for an offshore 3rd-party development team on a high-priority project. * Collaborated closely with stakeholders… Show more * Led the conceptualization, design, and implementation of a robust upstream development flow to enhance project efficiency and quality by 15%. * Conducted data analysis via Jira and other project management tools, to extract actionable insights and inform strategic decision-making. * Worked collaboratively with the CTO and product owners to establish a 6-month roadmap for an offshore 3rd-party development team on a high-priority project. * Collaborated closely with stakeholders across sales, customer success, product development, and engineering leadership to identify crucial key performance indicators (KPIs) in anticipation of our inaugural strategic road mapping session. * Served as scrum master for three software development teams (internal and external) * Managed special projects for the CTO as needed. Show less

Senior Scrum Master

• May 2022 - Mar 2023

* Facilitated the transition of over 15 teams to Agile (Scrum) serving as the scrum master, coaching foundational knowledge, and examining the organization’s Scrum maturity for growth opportunities. * Coached divisional leadership on establishing best practices for change management in the organization. * Sourced, interviewed, and assisted in hiring over 10 scrum masters. Additionally, was responsible for onboarding, training, and managing more than half of the scrum master team. *… Show more * Facilitated the transition of over 15 teams to Agile (Scrum) serving as the scrum master, coaching foundational knowledge, and examining the organization’s Scrum maturity for growth opportunities. * Coached divisional leadership on establishing best practices for change management in the organization. * Sourced, interviewed, and assisted in hiring over 10 scrum masters. Additionally, was responsible for onboarding, training, and managing more than half of the scrum master team. * Facilitated and lead cross-department and joint-team collaboration in support of over 50 successful software development, marketing, and internal data projects. * Project managed and emceed special projects and events as needed.

Project Manager II

• Jan 2022 - May 2022

Technical Project Manager

• Mar 2021 - Jan 2022

* Reduced project planning lag time by 20% * Implemented a risk assessment and mitigation process for the company’s three separate products and in preparation for a $4 million company-wide project * Oversaw the implementation activities for five moderate- to high-complexity projects * Collaborated with key stakeholders, Director-level and above, to discuss requirements and expectations for high priority deliverables across five departments. * Facilitated on-time delivery of three… Show more * Reduced project planning lag time by 20% * Implemented a risk assessment and mitigation process for the company’s three separate products and in preparation for a $4 million company-wide project * Oversaw the implementation activities for five moderate- to high-complexity projects * Collaborated with key stakeholders, Director-level and above, to discuss requirements and expectations for high priority deliverables across five departments. * Facilitated on-time delivery of three projects via 3rd-party contractors Show less * Reduced project planning lag time by 20% * Implemented a risk assessment and mitigation process for the company’s three separate products and in preparation for a $4 million company-wide project * Oversaw the implementation activities for five moderate- to high-complexity projects * Collaborated with key stakeholders, Director-level and above, to discuss requirements and expectations for high priority deliverables across five departments. * Facilitated on-time delivery of three… Show more * Reduced project planning lag time by 20% * Implemented a risk assessment and mitigation process for the company’s three separate products and in preparation for a $4 million company-wide project * Oversaw the implementation activities for five moderate- to high-complexity projects * Collaborated with key stakeholders, Director-level and above, to discuss requirements and expectations for high priority deliverables across five departments. * Facilitated on-time delivery of three projects via 3rd-party contractors Show less

Scrum Master I

• Jun 2019 - Mar 2021

* Facilitated software development delivery processes and practices * Developed and facilitated improvement of scope estimation methods for two eight-member teams of developers, quality assurance analysts and documentation writers * Established and maintained internal team processes to increase efficiency and communication * Coordinated a four-team collaborative joint project over a two-quarter time span * Facilitated software development delivery processes and practices * Developed and facilitated improvement of scope estimation methods for two eight-member teams of developers, quality assurance analysts and documentation writers * Established and maintained internal team processes to increase efficiency and communication * Coordinated a four-team collaborative joint project over a two-quarter time span

Educator and Trainer

• Jul 2013 - Jun 2019

* Implemented a servant leadership framework that reduced internal customer wait time by 15% * Introduced and delivered training to better utilize over 15 unique classroom-centered technology tools * Trained staff to utilize quantitative and qualitative data to maximize instruction, enhance student performance by 10%, and advised administration on best use of data for improved alignment * Authored curriculum for eight subjects through professional collaboration and individual… Show more * Implemented a servant leadership framework that reduced internal customer wait time by 15% * Introduced and delivered training to better utilize over 15 unique classroom-centered technology tools * Trained staff to utilize quantitative and qualitative data to maximize instruction, enhance student performance by 10%, and advised administration on best use of data for improved alignment * Authored curriculum for eight subjects through professional collaboration and individual application * Designed a community culture that included nearly 600 students, staff members, and administrators that was founded on mutual respect and honesty * Expanded the speech and debate program to a team of 30 students with a focus on establishing a growth mentality, persuasion, and conflict resolution Show less * Implemented a servant leadership framework that reduced internal customer wait time by 15% * Introduced and delivered training to better utilize over 15 unique classroom-centered technology tools * Trained staff to utilize quantitative and qualitative data to maximize instruction, enhance student performance by 10%, and advised administration on best use of data for improved alignment * Authored curriculum for eight subjects through professional collaboration and individual… Show more * Implemented a servant leadership framework that reduced internal customer wait time by 15% * Introduced and delivered training to better utilize over 15 unique classroom-centered technology tools * Trained staff to utilize quantitative and qualitative data to maximize instruction, enhance student performance by 10%, and advised administration on best use of data for improved alignment * Authored curriculum for eight subjects through professional collaboration and individual application * Designed a community culture that included nearly 600 students, staff members, and administrators that was founded on mutual respect and honesty * Expanded the speech and debate program to a team of 30 students with a focus on establishing a growth mentality, persuasion, and conflict resolution Show less

Business Office Associate

• Oct 2012 - Jul 2013

* Managed and facilitated financial contract review of over 250 sales agreements as part of the business office team * Maintained a top tier customer service ranking with a consistent 90% or higher customer satisfaction score * Provided administrative support for a team of five managers

Buyer’s Assistant

• Mar 2012 - Oct 2012

* Responsible for the procurement, movement, and accountability of over $10 million worth of inventory * Assisted in the customer service process for five departments * Participated in training four associates during their onboarding process

PR & Special Events Coordinator/Office Assistant/Senior Captain

• Aug 2008 - Nov 2011

* Public Relations/Travel Planning/Special Events Planning * Public Speaking and Debate Coach * Implemented a successful recruiting program for the organization increasing participation by 20% * Created and managed public relations outreach through local media and social media outlets * Arranged and managed air travel, hotel arrangements, ground transportation and other administrative responsibilities * Assisted in management and reporting of $300K budget * Public Relations/Travel Planning/Special Events Planning * Public Speaking and Debate Coach * Implemented a successful recruiting program for the organization increasing participation by 20% * Created and managed public relations outreach through local media and social media outlets * Arranged and managed air travel, hotel arrangements, ground transportation and other administrative responsibilities * Assisted in management and reporting of $300K budget

Wardrobe Consultant and Customer Service Associate

• Mar 2008 - Aug 2010

* Sold $350K worth of merchandise in nine months in sales * Assisted in sales management responsibilities – inventory management, merchandising, loss prevention, conflict resolution and customer service resolution * As part of sales team, increased store volume from $2.2 million to $2.7 million

Operations Manager/Customer Service Associate

• Aug 2007 - Mar 2008

* Managed facility repairs, improvements and operation in accordance with company policies * Trained all store associates on P.O.S. operations, customer interaction standards and company policies * Developed and implemented a strategy that generated a 10% increase in store volume * Managed and implemented loss prevention measures

Senior PATRIOT Missile Trainer/Operator

• Jun 2005 - Jul 2007

* Trained enlisted service-members and officers on operational standards for the PATRIOT Missile system * Assisted in the planning and implementation of operational movement and training during field exercises * Was responsible for the maintenance and operation of over $30 million of PATRIOT missile equipment * Direct responsibility for integrating procedural and operational changes in accordance with US Army policies and regulations. * Direct responsibility for proper control of… Show more * Trained enlisted service-members and officers on operational standards for the PATRIOT Missile system * Assisted in the planning and implementation of operational movement and training during field exercises * Was responsible for the maintenance and operation of over $30 million of PATRIOT missile equipment * Direct responsibility for integrating procedural and operational changes in accordance with US Army policies and regulations. * Direct responsibility for proper control of Classified and Secret materials in accordance with US Army security regulations and D.o.D. mandates * Small Team and Project Management

PATRIOT Missile Operator

• Oct 2002 - Jun 2005

* Ensured the safety and protection of secret materials by following operational security policies required by the Dept. of the Army and D.O.D. * Was responsible for the maintenance and operation of over $10 million worth of equipment * Assisted in the implementation of operational movement and training during field exercises