Rolando Ramos

Advisory Services Consultant at Aptris, a CDW Company
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area, US
Skills

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Credentials

  • Business Relationship Management Professional
    APMG International
    Oct, 2015
    - Oct, 2024
  • COBIT 4.1 Foundations Certification
    -
  • ITIL v3 r2001 Foundations Certification
    -
  • PMP
    -
  • Six Sigma Green Belt
    -

Experience

  • Aptris, a CDW Company
    • Advisory Services Consultant
      • 2019 - Present

  • Fermilab
    • United States
    • Research Services
    • 700 & Above Employee
    • IT Manager - Service Management
      • 2014 - 2019

      Architected strategic planning and delivery processes while forming customer engagement team to enable IT to organize and optimize resources in addressing growing project demands- Leveraged ServiceNow to developed Demand Management integrated with Enterprise Architecture, Portfolio Management, and Service Management functions thus forming IT’s end-to-end solution delivery model- Established a team of Customer Relationship Managers along with advancing the Business Relationship Management function to enable customer engagement and feedback as input into IT planning cycles resulting in 5-year strategic roadmaps for supported Divisions/Sections- Inaugurated Agile as a development practice and served as Project Manager and Scrum Master for high risk, high profile projects- Established Business Analyst function along with setting standards for requirements gathering and documentation leading to common understanding across IT project teams and customers resulting in reductions in re-work during development- Authored the DOE Inter-Lab BRM Committee’s Business Relationship Management Model based off of BRM Institute principles and anchored on the industry best practices of ITSM and COBIT

  • TEKsystems
    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Consultant
      • 2014 - 2014

      Sr Manager - IT Workplace Technology Solutions, Customer ServiceKellogg's CompanyManaged service request fulfillment team for IT operations in North America. Developed and improved operating processes and procedures for hardware, software, and account provisioning and maintenance.

  • Exelon
    • United States
    • Utilities
    • 700 & Above Employee
    • Manager – IT Business Operations
      • 2012 - 2013

    • Manager – IT Procedures
      • 2009 - 2012

    • Manager – Enterprise Asset Management Distributed Systems
      • 2007 - 2009

    • Lead Analyst – Outage Management Systems (OMS) Support
      • 2006 - 2007

    • Lead Analyst – Exelon IT Utility Real Time Systems Process Improvement
      • 2003 - 2006

    • Lead Analyst – Exelon Energy Delivery IT Project Management Office
      • 2002 - 2003

  • ComEd
    • Lebanon
    • Advertising Services
    • 1 - 100 Employee
    • Lead Analyst – PowerPath Program
      • 1998 - 2002

    • Senior Analyst – Year 2000 Project
      • 1998 - 1998

  • Interim Technology
    • United States
    • Market Research
    • 1 - 100 Employee
    • IT Consultant
      • 1997 - 1998

      Provided Windows NT Server, Novell, and PC support to ComEd Information Service department.

Education

  • Loyola University of Chicago
    Bachelor of Science (BS)
    -

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