Experience

VCE

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Tech Support IV

  • Sep 2016 - Present



Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Cloud Support Engineer II

  • Apr 2015 - Jul 2016

  * Assist Enterprise, Business, and Developer level customers migrate to their respective AWS environment. * Troubleshoot customer issues with AWS service offerings using customer provided information. * Assist customers design and implement secure & reliable virtual environments using AWS compute (EC2) and Security (IAM) offerings. * Work with other team members to develop Standard methods of securing various AWS services and actions using IAM policies. * Using the entire AWS services suite, model customer configurations to provide troubleshooting platform to solve customer issues. * As Global Escalations Lead tasked with running the team addressing customer cases that have grown stale or require extra attention. * Partner with Training coordinators to develop Escalations training to be used globally. * Create technical how-to’s and troubleshooting guidelines for customers and other Cloud Support Engineers. * Develop training and mentor newly on-boarding Cloud Support Engineers and Technical Account Managers with Windows & Security focus. * Making use of internal training – continue to develop technical understanding of other AWS services to better assist customers. * Respond to large scale events when needed reaching out to customers proactively with notifications and steps to take. * Be the voice of the customer, and then the outward voice of the respective AWS service teams when escalating issues. Show less



Nationstar Mortgage

• Financial Services
• 700 & Above Employee

• Sr. Systems Engineer

  • Dec 2014 - Apr 2015

  * Manage and maintain VMware 5.1 / 5.5 environment using existing tools such vCOPs, SRM and vCM. * Maintain Cisco UCS/Dell Servers, NOS, Security and system patches on all Windows servers. * Provide escalation technical support and issues resolution of Windows-based servers and virtual environment * Ensure team is following best practice for software packages and modifications via SCCM, login scripts, or GPO. * Act as the POC for Wintel/Virtualization Team * Produce and maintain procedural documentation throughout the lifecycle of systems * Drive product assessments and proof of concept initiatives * Participate in Change Management and Problem Management calls. * Train offshore teams on operations' support procedures, evaluate their performance and take corrective actions. * Drive automation by utilizing scripts and tools to automate procedural tasks * Participate in on-call support rotation for problem analysis and resolution. * Working with SecOps architect and implement enterprise PKI infrastructure to support all projects going forward. * Undertake other tasks as directed by Management. Show less



OCC

• United States
• Financial Services
• 700 & Above Employee

• Sr. Systems Administrator

  • Aug 2014 - Nov 2014

  * Maintain Cisco UCS infrastructure (B & C Series v2.1.3 – 2.2.3) * Respond to outages based on severity reported by monitoring systems & datacenter personnel. * Provide advanced installation, configuration and maintenance for a 70+ host VMware environment with assistance from other team members. * Develops and maintains configuration baselines and ensures system compliance. * Assesses the needs of the business and implements virtualization capabilities that support those objectives. * Monitor server performance and capacity, forecast system demands and recommend upgrades, expansions and reconfigurations. * Troubleshoot hardware & software problems taking the appropriate corrective action and/or interact with IT staff/vendors. * Develop lab environment for testing UCS & VMware upgrades and trial solutions. * Perform computing environment build-outs, user training, installation, maintenance and support with emphasis on documentation. * Provide automation capabilities to existing processes to ensure consistency and repeatability. Show less



Santander Consumer USA

• United States
• Financial Services
• 700 & Above Employee

• System Engineer III

  • Apr 2013 - Aug 2014

  * Build & Maintain three 24/7 Datacenters to fit with growing company needs and demands. * Maintain Cisco UCS environment (B Series v2.1.3). * Work with Project Managers to complete various projects including server builds & server migrations. * Respond to outages based on severity reported by Orion monitoring systems & helpdesk. * Maintain 52 host VMware environment with assistance from other team members. * Performs systems maintenance, upgrades, capacity planning, and administration. * Develops technical solutions using supportable methodologies that adhere to departmental standards & conventions. * Develop and maintain Gold Image of differing VMs to support future build out of new virtual environment. * Working with SecOps develop policy and procedure to address standard and zero day patching of systems. * Using VCM and Qualys scan environment for vulnerabilities and develop procedures, processes, and plans to correct before moving to Prod. * Provide guidance to other teams related to the new Datacenter environment. Show less



Kintetsu World Express

• Japan
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Systems Administrator

  • Apr 2011 - Apr 2013

  * Redesign one of two 24/7 Global Datacenters to fit with growing company needs and demands. * Maintain Cisco 7200 series routers and 6500 series switches at local Global Datacenter. * Work with Project Managers to complete various projects including server builds & new office turn ups. * Respond to local and remote network outages based on severity reported by Nagios & Orion monitoring systems. * Assist with maintaining 48 host VMware environment with assistance from other team members. * Lead global Active Directory migration project from Windows NT environment. * Maintain all internal and external DNS servers running Linux & Windows OS. * Monitor and test network performance and provide network performance statistics and reports. * Maintain Cisco x8xx, x9xx and 8xx series routers in 100+ remote offices covering the US, Canada and Europe. * Develop and enforce network securities and standards in accordance with SOX and JSOX requirements. * Maintain and support Cisco ASA firewall cluster providing datacenter network protection and VPN access. * Provide continued support for global Gmail migration from onsite mail systems & Office 360. * Provide guidance to junior members of the team. Show less



AIG

• United States
• Insurance
• 700 & Above Employee

• Sr. Systems Administrator

  • Mar 2010 - Mar 2011

  * Work with Project Managers to complete various projects including server builds, moves and audits. * Respond to system outages remotely and onsite based on severity. * Maintain 45+ host VMware environment with assistance from other teams. * Maintain 40+ internal and external facing web servers running IIS and Apache * Install all tested Windows Server OS and Intel hardware patches and updates. * Assist with continued maintenance of large Citrix farm, and Exchange environment. * Maintain large Active Directory structure with more than 7000+ objects (Users, Computers, Groups, OUs). * Troubleshoot and maintain Microsoft Windows NT, 2000, 2003, and 2008 systems both physical and virtual. * Working with other team members monitor and maintain 7500+ Intel servers worldwide. Show less



Omniflight

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Network Administrator

  • Feb 2009 - Mar 2010

  * Assess need for any system reconfigurations (minor or significant) and execute them if required. * Responsible for all needed troubleshooting and maintenance of 2003 Active Directory & DNS. * Recommend, schedule, and perform software improvements, upgrades, and/or purchases. * Support numerous messaging platforms (Exchange 2003/2007 (test), Domino, BES) * Troubleshoot and maintain Microsoft Windows 7, XP, 2003, and 2008 systems. * Maintain various Sonicwall & Cisco switches, routers and firewalls to support internal LAN and MPLS networks. * Provide guidance to junior members of the team. Show less



The Fulcrum Group, Inc.

• Senior Network Engineer

  • Oct 2008 - Feb 2009

  * Analyze customer systems and network in effort to point out and correct any current or future issues. * Provide support to other network engineers regarding troubleshooting and/or maintenance to systems. * Develop and execute project plans derived from specific goals outlined by account managers. * Analyze logs from network monitoring system and respond to concerns. * Troubleshoot customer issues remotely, via telephone, or while onsite. * Support numerous messaging platforms (Exchange 2003/2007, Domino, BES) * Produce and maintain system documentation for various customers. * Troubleshoot and maintain Microsoft Windows 2000, XP, 2003, 2008, Vista, and SBS 2003 systems both remotely and onsite. * Analyze customer needs to design and build systems, and networks to fit those specific needs. * Maintain various Cisco, Adtran, D-Link, Linksys, and Fortinet switches, routers, and firewalls. * Schedule network installs and maintenance with customer. Show less



AMS Staff Leasing

• Insurance
• 1 - 100 Employee

• Sr. Network Administrator

  • Mar 2008 - Oct 2008

  * Setup, Troubleshoot, Maintain Windows 2000, 2003, and 2008 servers. * Responsible for migration to and on-going upkeep of Exchange 2007 environment. * Maintain various Cisco switches and routers internally, and across three separate office locations. * Design and implement VMware environment for testing of internal software by Development Team. * Design and implement backup, recovery and disaster plan. * Develop internal documentation of the current and projected AMS infrastructure. Show less



McAfee

• United States
• Computer and Network Security
• 700 & Above Employee

• Tier II Support Engineer

  • Mar 2007 - Mar 2008

  * Troubleshoot customer issues with Groupshield and Portalshield on Exchange 2003/2007 and SharePoint (IIS). * Analyze server logs, registry keys, and general system info to pin-point and resolve customer issues. * Using VMware model customer networks to provide troubleshooting platform to solve customer issues. * Provide Enterprise support via telephone & remote connections to customers globally. * Assist Tier III in the identification & resolution of bugs found in company developed software packages. * Provide case support and product training to Tier I technicians and Gold level businesses. Show less



Next Step Network Solutions

• Technology Consultant/Web Designer

  • Oct 2003 - Aug 2007

  * Effectively troubleshoot hardware and software problems in a timely fashion, to avoid down time.. * Develop strategic plan for maintaining & growing LAN and WAN infrastructure based on client needs. * Using IIS (Windows) and Apache (LAMP, Linux) develop and maintain websites for various clients. * Outline & implement migrations from Windows SBS 2003 domains to Standard Windows 2003 Domains. * Support and implement Active Directory installs for various clients. * Setup/Upgraded Citrix, SQL, and Data servers to accommodate the growing needs. * Maintain Cisco PIX firewalls and ensure availability of VPN connections for remote users. * Maintain Security devices (i.e. SonicWall Firewalls, SonicPoint Wireless Access Points). Show less



True Solutions Inc.

• United States
• Business Skills Training
• 1 - 100 Employee

• System / Network Administrator

  • Oct 2006 - Feb 2007

  * Design and implement backup, recovery and disaster plan. * Outline& implement migration from Windows SBS 2003 domain to Standard Windows 2003 Domain. * Provide support to remote individual users and remote offices. * Maintain Cisco PIX and ensure availability of VPN connection for remote users. * Determine and carry-out required actions based on review of information from Nagios Monitoring system. * Develop a plan and set goals to accomplish the continued growth of the network. * Responsible for all new hardware and software acquisitions. * Charged with determining the IT budget and then with the task of ensuring we remain in the yearly budget. Show less



Virtual Desktop

• Sr. Network Administrator

  • Jul 2006 - Oct 2006

  * Design and implement backup, recovery and disaster plan. * Provide support to remote individual users and remote offices in a Citrix environment. * Maintain 87 Citrix servers covering four separate Citrix Farms. * Plan migration of all Citrix servers from 1.8 and XPe to version 4.0. * Develop strategic plan for LAN and WAN infrastructure. * Determine and carry-out any required actions bases on daily review of server logs and helpdesk tickets. * Setup/Upgraded Citrix, SQL, and Data servers to accommodate the growing needs. * Maintain and support three Exchange 2000 servers and one Exchange 5.5 server. * Develop a plan and set goals to accomplish the consolidation of five Windows 2000. Show less



EISA

• Switzerland
• International Trade and Development
• 100 - 200 Employee

• Network Administrator

  • Feb 2005 - Jul 2006

  * Design and implement backup, recovery and disaster plan for both North & South America offices. * Maintain servers and desktops both in-house and in remote locations across the U.S. * Develop strategic plan for LAN and WAN infrastructure. * Provide support for System / Group Administrators from here in the U.S. and other countries. * Maintain Security devices (i.e. SonicWall Firewalls, SonicPoint Wireless Access Points). * Design and implement backup, recovery and disaster plan for both North & South America offices. * Maintain servers and desktops both in-house and in remote locations across the U.S. * Develop strategic plan for LAN and WAN infrastructure. * Provide support for System / Group Administrators from here in the U.S. and other countries. * Maintain Security devices (i.e. SonicWall Firewalls, SonicPoint Wireless Access Points).



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Aircraft Electrician

  • Mar 2000 - Oct 2003

  * Perform and supervise Aircraft Electrical & Environmental (E & E) functions and activities. * Ensure compliance with technical publications and directives for a squadron of 14 F-16 aircraft. * Troubleshoot, inspect, and repair aircraft E & E systems, components, and associated support equipment. * Supervise and train apprentice level airmen. * Perform and supervise Aircraft Electrical & Environmental (E & E) functions and activities. * Ensure compliance with technical publications and directives for a squadron of 14 F-16 aircraft. * Troubleshoot, inspect, and repair aircraft E & E systems, components, and associated support equipment. * Supervise and train apprentice level airmen.



Texas Southern University

• Higher Education
• 700 & Above Employee

• Jr. Network Administrator

  • May 1999 - Feb 2000

  * Accountable for the administration of a medium sized Windows NT network. * Responsible for the development and implementation of the school web site, student database, employee computer training, and student enrollment application system. * Tasked to troubleshoot, repair, install, modify, and upgrade computers and network systems. * Develop and implement network policies, procedures, software, and network structural changes. * Accountable for the administration of a medium sized Windows NT network. * Responsible for the development and implementation of the school web site, student database, employee computer training, and student enrollment application system. * Tasked to troubleshoot, repair, install, modify, and upgrade computers and network systems. * Develop and implement network policies, procedures, software, and network structural changes.