Experience

AC Hotel by Marriott Riga
• Latvia
• Hospitality
• 1 - 100 Employee
• Conference Manager

  • Jun 2022 - Present

BTA Baltic Insurance Company AAS
• Latvia
• Insurance
• 200 - 300 Employee
• Sales Manager

  • Sep 2021 - May 2022


Pullman Riga Old Town Hotel

• Latvia
• Hospitality
• 1 - 100 Employee

• Conference and Banquets Manager

  • Sep 2018 - Oct 2020

  Five star hotel facility with comprehensive conference facilities with 8 fully equipped meetingrooms and parking area support. Focused on corporate customers and and technical equipment implementation. Created and developed technical equipment storege and improved technical equipment sales process. Improved functional information upload and download for the hotel operating systems "Opera" and "Micros", to reach more precise and faster information flow. Together with a team members we were able to provide flexibile and good quality service during conferences and meetings. Managing 4 client assistants and up to 10 waitress were successfully achieved budget and others goals. www.pullmanriga.lv www.facebook.com/pullmanriga Show less



Radisson Blu Latvija Conference & SPA Hotel

• Latvia
• Hospitality
• 1 - 100 Employee

• Conference and Events Centre Manager

  • Jul 2010 - Sep 2018

  Great and rich operational leadership experience with a an “Yes I can” spirit. Managing up to 30 employees with various positions of the department and addition up to 50 employees as an contractors on call. Leding the team to deliver outstanding performance "Every Moments Matters". Creating great products and service with a memorable moments based on demand and sales price engineering . Attracting new and existing customers through hotel loyalty program "Radisson Rewards" and others sales activities. Involving team members and customers into "Responsible Business" towards greener planet and better surrounding enviroment. Information upload to the hotel operating systems "Opera" and "Micros" to design streamlined and sequential communication during workflow. Customer – Host, Engaged, Listen, Solutions, Follow up, Surprise & Delight, Thank the Customer. Team – Delegate, Appearance, Responsibility, Teamwork, Workload, Goals, Evaluat, Recruitment. Quality – Customers feedback and satisfaction, On Job Skills Trainings, Changes and Improvments. Co Working – others Departments, Outsource Companys, Suppliers. Sales – Estimates preparation, Sales offers, Analyze and Revisi, Sales activities, Up selling, Cross selling, Customer Loyalty Program. Finances – Revenue and Expenses forecaste, Revenue generate, Accruals and Purchases, Payment Operational Systems, Inventory. www.rigaconference.com www.facebook.com/ConferenceEventsCentre www.radissonhotels.com/en-us/hotels/radisson-blu-conference-riga-latvija-spa Show less



Reval Hotels

• Hospitality
• 1 - 100 Employee

• Conference and Events Centre Manager

  • Aug 2007 - Jun 2010

  Rapid development in a dynamic and international environment based on the "Exciting Moment" philosophy. Leading and Managing up to 35 emploeeys and addition up to 40 emploeeys as an contractors on call. On a daily basis engaged in client relationships to be as close as possible to the most important- the customer. According to hotel needs to ensure smooth service and guests problem solving. Meeting and Events products and services development into customer loyalty program "First Client". To keep in order Sales and Catering information at the main operating systems "Opera" and "Micros". Client – Be Present, Listen, Empathy, Solutions, Action, Follow up, Thank the Client Team – Grooming, Skills, Knowledges, Motivation, Empowerment, Team Work, Goals Co Working – Others Departments, Outsource Companys, Suppliers Quality – Client Feedback, Service, Products, Communication, Flexibility, Learning. Sales – Estimates preparation, Sales offers, Revisi and Analyze, Sales activities, Upselling, Cross selling, Finance – Budget and Forecasts, Sales per Workin Hour, Accruals and Purches Show less

• Conference and Events Centre Supervisor

  • Jun 2005 - Jun 2007

  Meeting room preparation according hotel standarts and customer requests. To be sure that the service, equipment and set-up of the meetingrooms are properly and serve at the time. Pre-meetings and Post-meetings with customers to delivery high level service and based on it organizing department daily work flow.Client – Welcoming, Pre-Meeting, Room Set-ups, Audio & Video Equipment, Action, Follow up, Post-Meeting, Invoicing, Team - Work Schedule, Daily Briefings, Changes, Co Working – Organizing daily comunication flow with othars departments, Quality – Meetingroom Cleanliness, Furniture Condition, Equipment Conditin, Overall appearanceFinance – Daily reports, Invoicing and Cashiering prociders, Materials and Goods orders, Show less

• Food and Beverage Supervisor

  • Jun 2003 - Jun 2005

  Amazing expierence gained in Food & Beverage industry. Creating sophisticated catering service with a delicious choice of dishes. Managing up to 15 waitress and addition up to 30 contractors on call according customers needs to ensure high level service during coffee breaks, lunches, dinners and corporate events. Client -Welcoming, Pre-Meeting, F&B Set-up, Service Time, Follow up, Post-Meeting, Invoicing,Team - Grooming & Hygiene, Work Schedule, Daily Briefings, ChangesQuality - Haccp, F&B Cleanliness, F&B Condition ( flavor, taste, temperature ), F&B Equipment Conditin, Overall appearanceFinance - Daily reports, Payment Operating Systems, F&B Daily Orders, Material Conrol, Inventory Show less