IT Support Specialist

• Jan 2022 - Present

Information Technology Support Officer

• Aug 2008 - Jan 2022

SCCM 2020, Vertex Server, Managing virtual Servers CCM (cisco console for IP phones) Net support in Classroom and Student Laptop Defreeze Server installation and implementation Active role in initiating new projects more focused on student learning Active role in implementing Windows 10 in Classroom & Staff Laptop. Active Role in implementation of A/V technology in Classrooms & Halls. Crestron And Extron Programming of different type of A/V Equipment and processor. Active Directory users, DHCP,DNS,NAP. Develops and implements the most efficient and cost-effective solutions Develops and prepares computer solutions Works closely with management to prioritize business goals and information needs Servers and Client through Anti-Virus and Hardware Equipment’s. Traffic Control through Wireless, LAN and WAN. Labs installation and maintenance Windows 10, 11 OS implement and troubleshooting Level 1, 2 and 3 Support Show less

IT Network and system Engg.

• Oct 2006 - Jul 2008

Assist Network administrator with application installation and testing Probing & isolating PC software/hardware connectivity difficulties Effectively determine and communicate solutions in a timely and efficient manner Documentation of procedures taken throughout troubleshooting & repair process Hardening of Servers and Network infrastructure Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements Assisted in the Design and implementation of network communications along with extension plan for the organization  Conducted anaylsis for IT requirements while introducing new technologies  Provide minor programming for some in-house IT projects Show less

IT Support Administrator

• Apr 2000 - Sep 2006

 Leading private college system focused on technology-oriented programs of study that blends traditional academic content with applied learning concepts  MCSE 2000/2003 Administration of DNS, DHCP, OU and Active Directory infrastructure and basic e-mail processes, data center administration, ISA Server  Performed Exchange 2000/2003 Administration  Administerd corporate ERP & Database system  Maintained network infrastructure, telephone system, and technical support while developing labs for diversive hands on training, installation of wiring and IVR etc.  Responsible for network & installation of software/operationg system (Change & Release Management)  Purchasing of technical products, maintaining stock, and work with management regarding Capacity Management purchasing recommendations.  Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems  Assist in troubleshooting software application issues  Assist in managing an outsource relationship Show less