IAM Security Analyst

• Nov 2022 - Present

IT Security and Risk Analyst Remote

• Aug 2021 - Oct 2022

Service Desk Analyst / Office 365 Support Analyst

• Aug 2018 - Oct 2021

Windows 10 Migration providing First and Second level support for migrating over 50000 Scotiabank employees from windows 7 to Windows 10 and mail migration to office 365 cloud exchange Level II Post Migration inbound call support to end users using Cisco IP comm, Dameware, Bomgar, ARD to support users remotely after migration and log all calls, incidents with proper documentation using Service Now ticketing Tool Working with PowerShell, AD tool, Active Directory, Microsoft 365 admin center, Apple Remote Desktop, MacOS Server Windows 10 migration Image/Reimage using USB, PXE boot ,MDT, run scripts join domains of laptops and Desktop, installing Mac OS, binding MAC OS client to Microsoft AD account server Assist/Troubleshoot office 365 products, Microsoft one drive, Skype for business, Microsoft Teams, Outlook email migration related issues in win 7/8.1/10/MAC Setting up/configure enrollment of corporate IOS/Android BYOD mobile devices Intune Microsoft O365 using AirWatch Workspace MDM, iPhone & IPAD hardware troubleshooting, enrolling/configure IPAD devices in Apple configurator 2, creating blueprints for IPAD standalone devices Ensure end-user client satisfaction by providing support, providing timely resolution to problems, generating, reviewing, updating notes, and responding to escalated trouble call to appropriate assigned teams create tickets via ServiceNow Responsible for White Glove Services for VP’s and Executives within the bank, provide technical training to new hires Show less

Desktop Support Analyst / Technical Support Analyst

• May 2017 - Aug 2018

Perform daily desktop support activities: software hardware troubleshooting, installations, and upgrades for PC Windows OS machines, assist with audio/video setup of projectors Deliver technical support to all users in the Windows XP/Windows 7/Windows Server 2008/2010 Active Directory and Office 365 environment Troubleshooting and resolving any software, hardware, TCP/IP networking issues in a timely fashion Responsible for leveraging technical skills to conduct software installations, troubleshoot network connectivity issues, resolving printer connectivity problems, managing accounts in ServiceNow, and handle technical issues in various computer applications Play the role of a trusted advisor providing technical expertise and delivering 24X7 on- and offsite technical support through phone, email, remote, and in-person for all employees and executive officers Reimage desktop and laptop computers from Windows XP to Windows 7, which include installation and configuration of all needed user applications, data backup/restore and enabling drive encryption software Provided application support of Microsoft Office Suites, Outlook, and all other Windows applications. Setup/configure new user accounts, email setup; network drives and network/local printers mapping, assign/remove NTFS permissions Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information Optimized and maintain server disk space; managed user account and groups on Windows Active Directory Domain controller; administered File Shares, Disk Quotas, and Print Servers Show less

Technical Support Analyst

• Sep 2014 - Oct 2015

Involved in the technical deployment, administration and support of IT Infrastructure in the Windows XP/Windows 7, Windows Server 2003/2008/2010 Active Directory environment Deliver, assign identification number, set-up and assist in configuration of end-user PC desktop hardware, software, and peripherals Actively monitored incidents through addressing, problem identification, logging, and tracking, troubleshooting, resolution, incident, and problem escalation done through Active Directory Responsible for providing support for imaging, configuration, and migration of users' workstations from Windows XP operating system to the Windows 7 platform, ensuring all data, files, and folders migrations are completed efficiently and with minimum interruption of operations Ensured client-delight by following up with users after deployments to assist with any issues, answered questions related to their new machines and educated them on their use Created VPN for business utilization, moved computer infrastructure and configured IP’s when necessary Assisted clients in backing up data into the server, updating and clearing the cache of Internet browsers, downloading appropriate printer drivers, and installing barcode scanners/signature pads Show less

SQL Database Analyst (SQL DBA)

• Jun 2013 - Jul 2014

Served as SQL DBA for data space allocation, access permission control, server configuration, performance tuning, backup & restore and DB troubleshooting & maintenance Collaborated closely with application teams to support in the deployment of new applications, upgrades, data integration and in disaster recovery operations Audited databases structure and elaborated strategies for database performance improvement; presented the database structure optimization plan to client's Created T-SQL scripts to recognize and fix DB data corruption, incorrect data structures, and wrong input issues Setup, upgraded and patched SQL standalone servers & on clusters and create setup whitepapers Developed and maintained extensive knowledge of SQL Server 2005, 2008,2008R2 and 2012 Performed database backup and restore with Recovery, created, and moved databases, and attached database imports and exports data using Database Wizard Show less