Experience

Trukkin

• United Arab Emirates
• Truck Transportation
• 1 - 100 Employee

• Customer Success & Operations Lead

  • Nov 2020 - Present

  •Proven track record of consistently exceeding sales targets and achieving high revenue growth. •Exceptional ability to build and maintain strong relationships with clients, resulting in repeat business and increased customer loyalty. •Skilled in conducting thorough market research and analysis to identify new business opportunities and develop effective sales strategies. •Proficient in cold calling, networking, and lead generation techniques to secure new clients and expand the customer base. •Excellent negotiation and persuasion skills to close deals and overcome objections, resulting in increased sales conversions. •Strong presentation and communication skills, effectively conveying product benefits and value propositions to potential customers. •Expertise in identifying customer needs and providing tailored solutions to meet their specific requirements, resulting in high customer satisfaction. •Proactive approach to sales, consistently seeking out new prospects and exploring innovative ways to reach target markets. •Proficient in utilizing sales skills and other technology tools to manage sales pipelines, track performance, and streamline sales processes. •Ability to collaborate effectively with cross-functional teams, including marketing, product development, operations and customer support, to drive sales initiatives and enhance overall customer experience. •Responsible for the recovery from the customers belongs to Lahore Territory. •Developing operational strategies and assigning duties. •Handling Operations & Procurement of vehicles. •Responsible of procuring vendors as required by the Company. •Developing and sustaining long-standing relationships with company-approved vendors. •Meeting with suitable vendors to assess their Fleet, inquire about their services, negotiate pricing, and communicate any product or service-related concerns. •Attending daily calls and reporting to Dubai HO to the CEO, COO & VP Operations (Globally) Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Assistant Manager Operations & Cisco Manager Lahore

  • Mar 2016 - Nov 2020

  • Responsible for all Ground Operation activities. Managing 18 couriers, AM/PM Dispatch Officers, complete fleet repair, maintenance, fueling, usage, etc. • Delivery of all inbound shipments and achieved 80 % target up to 1 pm. • Pickups of all outbound shipments and achieved 98 % target within 60 minutes. • Necessary arrangements for staff where ever OPS is required either in Import or Export even in the morning or evening (rotational plan). • Coordination with sales and customers for smooth deliveries and pickups. • Maintaining complete record (issuance & Stock in hand) of packing material and placing orders timely to the admin department. British Council Exams A & O Level (Operational Project Management) Proud to be a part of the British Council exams of A-level & O-level, handled by FedEx Express. I was the project Assistant Manager and handled the complete supplies of QPs & Ans sheets from the Venue to BC and BC to Venue including the outstation of the whole north and after that the complete export. Cisco Project Operations Lead • In charge of Cisco project in Lahore Warehouse faculty. Managing complete warehouse and arranging part deliveries and pickups by road and by air according to the requirement. • Maintaining complete parts delivery, pickup records, inventory & quarterly audits. Warehouse managing Operations Skills & Expertise • Maintaining Cisco parts inventory according to the SOP given by DXB Team. • Ensuring that all Cisco parts are available in their Bin Locations as per the system’s data. • Stacking all Cisco parts properly to avoid damage. • Separate placing of Fresh and faulty parts at their places. • Completing quarterly audits as instructed by the DXB Team. • Updating Cisco software for adding new stock or deliveries. • Keeping all the records properly. • Taking care of all equipment used in the warehouse. • Keeping all maintenance / repairing records of equipment. • Keeping an awareness of internal and external customer needs. Show less



Aayan HVAC Contracting

• Lahore, Pakistan

• Project Lead

  • Jun 2011 - Mar 2016

  Aayan HVAC Contracting basically deals in Central Air Conditioning work. Projects are listed below: • Handled 4 different projects in Pakistan Atomic Energy Commission Islamabad as a sub-contractor. • Fri-Chicks Defense Y Block Lahore. • Fri-Chicks Moon Market Lahore. • Fri-Chicks Main Market Gulberg Lahore. • Fri-Chicks Islamabad • OPTP EME sector Defense Lahore. • OPTP Moon Market Lahore Aayan HVAC Contracting basically deals in Central Air Conditioning work. Projects are listed below: • Handled 4 different projects in Pakistan Atomic Energy Commission Islamabad as a sub-contractor. • Fri-Chicks Defense Y Block Lahore. • Fri-Chicks Moon Market Lahore. • Fri-Chicks Main Market Gulberg Lahore. • Fri-Chicks Islamabad • OPTP EME sector Defense Lahore. • OPTP Moon Market Lahore



IKK Group – Isam Khairi Kabbani Group

• Saudi Arabia
• Construction
• 700 & Above Employee

• Supervisor

  • Nov 2006 - Jun 2011

  • Holds regular scheduled meetings with Quality Control Department to review pending outstanding items, upcoming QC activities. • Supervise the Mechanical activities of Plumbing and HVAC. Such duties includes Supervision of workers, monitoring and control of going on activities, fulfill the schedule and critical milestone dates in accordance with Saudi Aramco Standards and Specifications. • Prepares Quality Control Inspection and procedures, and submittals as per Saudi Aramco Standards and procedure (SAES, SAEP, SAIC, etc) ITP, HIP up to Mechanical Completion. • Prepares documentation submittals such as the ITP, QA/QC Progress schedule. • Perform inspection and test activities including supervision or monitoring of these activities when performed by their subordinates. • Participates in drafting Work Procedures relative to Mechanical activities ensuring the Quality implementation concerns are covered in the Procedures. • Projects involved: - • Complete the unfinished work in Marina Mosque – Thuwal, Saudi Aramco • Newly constructed I & M Building in N.G.L - Yambu Refinery (Saudi Aramco) • Demolition of complete building of North Park III Building # 3302 – Dhahran (Saudi Aramco) • Construction of new communication building in - Udailliayah (Saudi Aramco) • Extension of Dana Dining Hall Udailliyah (Saudi Aramco) • Construction of new Massallah – Dhahran (Saudi Aramco) • Leadership education center – Rastanaura (Saudi Aramco) • Base Ball Field Mango Area – Dhahran (Saudi Aramco) • Extension of I.D Office – Dhahran (Saudi Aramco) Show less



ChenOne Stores Limited

• Pakistan
• Retail Apparel and Fashion
• 100 - 200 Employee

• Floor Incharge

  • Jul 2004 - Oct 2006



ZEN Stores PVT Ltd.

• Defene Y Block near Shapes Lahore

• Senior Sales Executive

  • Apr 2000 - Aug 2004