Experience

Top Choice Electronics

• Canada
• Retail
• 1 - 100 Employee

• Customer Relationship Manager

  • Aug 2018 - Present

  • Highly engaged team player working co-operatively with peers within the branches. Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic, actively participate and support the team in the planning process, assisting with implementation and providing feedback. Worked on various business segments and successfully multiplied business figures by building team work in which all staff keenly participates in business growth. Achieved all business targets allocated during my managerial period in 3rd quarter mostly. I ensure excellent customer service to store customer and is responsible to boost store sale, provides telephone and counter service to store customers, managing floor to ensure excellent customer service as per their needs and assist store manager in cash balancing and financial matters.Managing a store team to achieve set goals by conducting daily morning huddle, review performance on weekly and monthly bases and ensuring implementation of steps that can sharpen a Team’s performance i.e., Plan your day, be a product expert, manage your portfolio, manage your pipeline, Run effective calls/meetings. Placing new order of stock, ensure in time delivery, placement in warehouse and managing stock by LIFO method, also ensuring in time payments to vendors and maintaining good relation with themAssisting store manager in daily financial matters, balancing tills, reconciling bank accounts and all other admin issues Conducting sales events on different occasion and also assist my manager to make attractive deals, also coordination with E-marketing team to run different online sales and marketing campaign through affiliated marketing, social media and SEO.



Bank Alfalah Limited

• Pakistan
• Banking
• 700 & Above Employee

• Financial Relationship Manager

  • Jan 2014 - Jun 2018

  Facilitate growth and generate revenue through achievement of objectives by increasing member acquisition and member engagement, Promote and advise on the full range of lending and investment products with emphasis on personal loans, mortgages, lines of credit, mutual funds, and term deposits.Build and maintain sales and service enthusiasm with the highest level of commitment, Analyse financial statements and pertinent information to determine creditworthiness of prospective customers Proactively identify, develop and maintain relationships with external partners and existing members in order to generate retail mortgage business, Ensure the branch is running within company procedures and policies aligning with Provincial and Federal lawsProvide flexible and mobile services to existing and prospective members within or outside normal business hours, and at location that fits their need and schedule. Develop action plans to enhance operational controls, drive new memberships, and optimize customer retention. Undertake self-improvement training and education to remain current and continually improve competencyManaging the portfolio of high-net-worth customers by assisting products to meet their immediate & future financial needs, developing value-based propositions, crafting and selling solutions mapped to customer business outcomes.