Rizwan Arif

2nd Line Support Engineer at IT Support Central London | Speedster IT
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Full professional proficiency
  • Urdu Native or bilingual proficiency
  • Punjabi Native or bilingual proficiency

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Credentials

  • CISMP - Certificate in Infromation Security Management Principles
    BCS, The Chartered Institute for IT
    Jan, 2023
    - Nov, 2024
  • Watchguard Network Security Essentials
    WatchGuard Technologies
    Nov, 2022
    - Nov, 2024
  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jun, 2021
    - Nov, 2024
  • CCNA
    Cisco
    Apr, 2021
    - Nov, 2024

Experience

  • IT Support London | Speedster IT
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • 2nd Line Support Engineer
      • Jan 2023 - Present

      Working on escalations. Working with 3rd line teams and Projects teams to do new installs and setups.Working with Third parties to allow network access for their equipment for external monitoring.Troubleshooting AD Sync, SharePoint, Shared Drive and VPN issues. Network Monitoring, Hardware Monitoring and Backup Monitoring.Assisting 1st Line engineers with escalated issues and providing training related to advanced issues and cybersecurity best practices.

    • Senior First Line Support Enginner
      • Jul 2022 - Present

      Working on Escalated tickets.Doing Site visits to troubleshoot issues related to networking and other PC related issues.Doing line hardware upgrading and replacement.Doing line installs.Working with 2nd Lines and Projects to setup new Firewalls installing windows updates on Server equipment.Working with Projects team on setting up new client server, switch and firewall equipment. Doing new installs of hardware and Wi-Fi Access Points.Setting up Client to Site or Site to Site VPNsSecuring network by locking down the access using Firewall rules, password complexities etc.Setting up equipment monitoring with PRTGBacking up data and monitoring the backupsRecovering accidently deleted data. Show less

    • First Line Support Engineer
      • Jan 2022 - Present

      Managing ticket queues and assigning tickets.Logging tickets, making sure that SLAs are met.Setting up new users on AD, AZ AD, O365 or GSuite.Setting up Emails, SharePoint Access.Setting up New PCs, Printers.Setting up VPN accounts for users doing remote work.Troubleshooting Hardware, OneDrive, SharePoint and Outlook related issues.Password Resets.Setting up starters, processing leaver.

  • Pizza Hut UK & Europe
    • United Kingdom
    • Restaurants
    • 500 - 600 Employee
    • Shift Manager
      • Mar 2007 - Feb 2019

      • Troubleshooting IT equipment initially and then log the problems with IT department for further assistance and resolve. • Hiring and training new staff. • Making sure that brand standards are followed especially at peak times. • Ensuring the safety of staff and customer by implementing company’s operating rules. • Increasing sales by beating previous years targets by means of upselling extra products. • Speaking to customers and other business partners over phone, face to face or via email. • Addressing customer complaints and offering acceptable service in order to keep the customers loyal to business. • Making sure the store is fully stocked and communicating any out-of-stock items with staff to avoid further issues. • Depositing cash, sorting banking work at the end of shift. • Ordering stocks for store and doing stock counts at the end of each week. • Maximising profit by reducing costs Show less

  • DR PHONE ACCESSORIES LIMITED
    • United Kingdom
    • Retail
    • Director at www.drpal.co.uk
      • Jul 2013 - Sep 2017

      • Developed companies E-Commerce website using Prestashop a PHP-based ecommerce web application • Purchased and Installed SSL certificate for HTTPS. • Sourcing stock from local as well as overseas suppliers • Sending out business and marketing communications. • Using ticketing system to address customer queries. • Taking pictures, editing them and making listing for website and for eBay shop. • Integrating Online Payment solution provided by Braintree a PayPal subsidiary company • Managing shipment and tracking of orders. Show less

  • A1 Farhat Computing
    • London Area, United Kingdom
    • Sales Assistant & Hardware Support
      • Oct 2011 - Mar 2013

      Hardware troubleshooting in the warehouse. Selling products in store. Giving advice on hardware and products to customers. Maintaining a presentable store. Keeping shelves tidy and stocked with products. Imaging user’s PC for companies using Clonezilla. Hardware troubleshooting in the warehouse. Selling products in store. Giving advice on hardware and products to customers. Maintaining a presentable store. Keeping shelves tidy and stocked with products. Imaging user’s PC for companies using Clonezilla.

Education

  • Firebrand Bootcamp
    Certified Network Defender and Certified Ethical Hacker, Cyber Security
    2021 -
  • Synergy Networxx
    Cisco Certified Network Associate, Network and System Administration/Administrator
    2019 - 2021
  • Microsoft Virtual Training
    Microsoft Azure Fundamentals
    2021 - 2021
  • United College London
    Postgraduate Diploma, Management
    2009 - 2010
  • Professional College of Management Sciences
    Advanced Diplome, Business Administration
    2008 - 2009
  • University of the Punjab, Lahore
    Bachelor of Commerce (B.Com.), Business/Commerce, General
    2004 - 2006
  • Udemy Alumni
    Microsoft Azure Fundamentals, AZ-900 (In-Progress)
    2021 -

Community

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