Experience

Taj Textile Mills Ltd

• Office Assistant



MCB Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• MIS Manager

  • Oct 2006 - Present

  • Login for all types of customer queries/Complaint/Request for MCB Customers worldwide. As well as bank account information & Maintenance. • • All correspondence through Customer letters and drafting Customer Queries include Product features, Current promotions • • Working in CONSUMER complaints on complaints routed directly from CEO’s office. • Assigned to Work for Priority Banking Complaints. • Responsibility for Workflow administration and complaint distribution process. • To prepare the daily complaint MIS for Service Quality Assurance. • • To prepare the weekly MIS for all consumer cases. • • To prepare the weekly MIS for State Bank of Pakistan / Banking Mohtasib cases. • • To prepare the weekly MIS for Escalated cases. • • To prepare the weekly MIS for all other departments i.e. Ops, IT, CIU, CMU, Loyalty, Call Centre (IVR) & BT • • To prepare the Monthly MIS for BDNI. • • To provide MIS & Administrative support to SQA unit. • • Vendor management as per bank policies and guidelines. • Special Project  To manage new CMS Application system. Show less