Experience

PT. Hanampi Sejahtera Kahuripan

• 1 - 100 Employee

• Marketing export

  • Feb 2023 - Present



Telkomsel

• Indonesia
• Telecommunications
• 700 & Above Employee

• Customer Service Team Lead

  • Sep 2020 - Dec 2022

  -Responsible for overseeing all activities within all a team -Ensure each member achieve the KPI target by oversee day-to-day teams performance -Plan and organize team building activities -Manage and support human resource things to PT.Infomedia Nusantara (records of attendance, daily performance, coaching & conseling, development, etc) -Ensure all operational service activities work well -Direct report to SPV cluster Telkomsel and East Java Coordinator PT.Infomedia Nu -Responsible for overseeing all activities within all a team -Ensure each member achieve the KPI target by oversee day-to-day teams performance -Plan and organize team building activities -Manage and support human resource things to PT.Infomedia Nusantara (records of attendance, daily performance, coaching & conseling, development, etc) -Ensure all operational service activities work well -Direct report to SPV cluster Telkomsel and East Java Coordinator PT.Infomedia Nu



Advanta Seeds

• United Arab Emirates
• Farming
• 700 & Above Employee

• Freelance Administrator

  • Aug 2020 - Aug 2020

  Freelance project for 5 days - Input field data to SAP system - Complete field contract - Input harvest data to SAP system Freelance project for 5 days - Input field data to SAP system - Complete field contract - Input harvest data to SAP system



Kavling 2 Project

• Malang, East Java, Indonesia

• Self Employed

  • Nov 2019 - Aug 2020

  - Selling & owning brand of coffee powder 'Kopi Kavling 2' - Selling original coffee powder from Dampit Malang - Selling & owning brand of coffee powder 'Kopi Kavling 2' - Selling original coffee powder from Dampit Malang



PT. Braga Teknologi Nusantara

• Malang, East Java, Indonesia

• Freelance Surveyor

  • Apr 2020 - May 2020

  - Take photos of POI (Point of Interest) as requested - Collect 20.000 POI in Malang - Locate POI based on real-time position where the photo take places - Direct daily report to the company by using POIN apps and coordinate in WAG - Take photos of POI (Point of Interest) as requested - Collect 20.000 POI in Malang - Locate POI based on real-time position where the photo take places - Direct daily report to the company by using POIN apps and coordinate in WAG



PT. Iseki Indonesia

• Pasuruan, East Java, Indonesia

• Procurement Officer

  • Jul 2019 - Oct 2019

  Sub-division of Manufacturing Control System Department Job desc: -Planning and forecasting raw material shipment based on the MRP -Responsible to issue Purchase order materials to overseas and local suppliers for mass production -Manage inventories and maintain accurate purchase and pricing records -Maintain and update suppliers information such as change production plan, change materials spec, delivery times, product ranges, etc -Handle two sub-contract suppliers to process raw material to finish goods for assembly process -Cooperate with customs, forwarder and export-import dept. to ensure the shipment of materials comply with the regulations -Ensure the shipment arrives as schedule -Ensure the materials match as ordered Show less



Telkomsel

• Indonesia
• Telecommunications
• 700 & Above Employee

• Front Office Support

  • Nov 2017 - Jun 2019

  Job desc:-Resolve customer's problems reported by CS colaborate with Back-end-Support regional, area, head office and any departement needed-Direct report to team leader, supervisor, back-end-support about ticketing activity-Maintain customer service's sales productivity-Support customer service needs-Back up as customer service if needed-Prepare briefing material and inform customer service about the newest information from head office every morning-Provide learning material for new employee-Train new employee-Evaluate customer service productivity colaborate with Team leader and Supervisor every month*This job is under third party contract Show less

• Customer Service Representative

  • Jan 2015 - Nov 2017

  Job desc:-Selling Telkomsel's products and services directly to customers-Resolve customer's problems-Issue ticket if customer's problems cannot resolve at the time-Follow up customer's problems-Inform the result of customer's problems-Remind customer to register their phone number due to Kominfo regulations*This job is under third party contract



PT Bank Rakyat Indonesia (Persero) Tbk

• Indonesia
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Dec 2014 - Dec 2015

  -Selling bank products and services directly to customers -Resolve customer's problems -Provides account services to customers by receiving deposits and loan payments, cashing checks and issuing savings withdrawals -Serves customers by completing account transactions -Selling bank products and services directly to customers -Resolve customer's problems -Provides account services to customers by receiving deposits and loan payments, cashing checks and issuing savings withdrawals -Serves customers by completing account transactions



Angkasa Pura | Airports

• Indonesia
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Jul 2013 - Aug 2013

  -Inform the passengers about arrival and departure times -Responsible for greeting passengers -Guide the customer to the proper terminal -Make a report to the management about delayed schedule or any changing schedule -Inform the passengers about arrival and departure times -Responsible for greeting passengers -Guide the customer to the proper terminal -Make a report to the management about delayed schedule or any changing schedule



SWA Production

• Malang Area, East Java, Indonesia

• Floor Staff

  • Feb 2010 - May 2013

  -Liaise with clients to identify their needs on D-day -Assist clients and participants due to rundown activity collaborate with stage coordinator and event director -Liaise with clients to identify their needs on D-day -Assist clients and participants due to rundown activity collaborate with stage coordinator and event director