Experience

PT. SCHÜTZ Container Systems Indonesia

• Indonesia
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Service Coordinator

  • May 2014 - Present

  Job Description: - Support the Sales Department in all sales / after sales dealing and customer relation to ensure customer satisfaction. - To answer all customer interactions by phone on product related enquiries, product features, and to ensure Department KPI’s are met / achieved. - To ensure delivery deadline are met with customer satisfaction. - Maintain the customer database to ensure that it is up–to-date and accurate. - As person window to receive the customer complaints and make report to QA Dept. - Compiles sales and collection reports. - To adhere to Company’s certification body standard of operations. Project: - Actively participated in achieving ISO 9001 : 2008 Show less



Asia Pulp & Paper

• Indonesia
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Technical Services and Customer Relation Staff

  • Nov 2010 - May 2014

  - Handling of Customer complaints from export market for APP group mills (Indah Kiat Perawang Mill, Indah Kiat Serang Mill, Indah Kiat Tangerang Mill, and Pindo Deli Mill) for all fine paper and industrial products. - Enhance customer satisfaction through quick initial response and settlement time of APP group mill's complaints. - Contribute in saving the claim paid by negotiating the initial claim with the Olympic target of 60% saving. - Conduct direct discussion and negotiation with Customers and/or Branch Offices in order to have win-win solution regarding Customer Complaint Settlement. - Visit customer for export market to conduct on-site investigation. - Sharing knowledge about complaint handling procedure and policies to the Branch Office staff, Marketing staff and other related parties in order to work in harmony and achieve company's vision. - Actively participated in Management by Olympic Standards (MBOS) activities related to Paper Quality Improvement. Show less