Experience

Analytix

• IT Services and IT Consulting
• 100 - 200 Employee

• IT Administrator & Support

  • Feb 2019 - Present

  • Installing ,configuring, troubleshooting computer hardware, software, systems, networks, printers, and scanners make sure to running smoothly • Role as Azure Global Administrator (Azure AD Admin Center) • Manage ticket Atlassian JIRA Service Management • Creation & Delete Email accounts • configure and develop any new/existing policy in firewall and mikrotik • AWS Fundamental Practitioner Essentials • Configure and maintain CCTV Server (Jakarta & Surabaya) • Configure and maintain Finger Print Server • Manage PABX • Manage, troubleshooting E-Faktur application • Independent Performer • Providing technical support across the company (Directly, over the phone, remote desktop) • provide high quality level 2 IT Technical Support across Seek Asia Offices and to answer end user support queries in person • Escalate issues to Help Desk related to Analytics, BCI Lead Manager, BCI RMS • manage and maintenance documentations of all IT assets and ensure all process are comply with the company policy • work closely with regional IT team to maintain office infrastructure reliability and to improve service quality • Responding in a timely manner to service issues and requests • pro-actively work with external parties for troubleshooting, procurement, contract management • Role as Project Coordinator when there is project about IT Contractor for internal user • IT Needs procurement • Reporting to Regional (ANZ) Show less



BL Harbert International LLC

• United States
• Construction
• 700 & Above Employee

• IT Support Technician

  • Apr 2018 - Feb 2019

  • U.S. Embassy in Jakarta project's Environment • Setup & Monitoring Fortigate 80C Firewall • Setup and Support Windows Networking Environment • Setup, maintain, troubleshooting and support for Microsoft Server 2008 Active Directory • Manage and maintain wired and wireless network • Handles confidential information / material • windows backup & restore (win server, win 7, win10) • Support, implement standards and/or administer networks on Windows Active Directory • Respond to requests for technical assistance in person, via phone, or electronically and advise user / client on appropriate action or redirect problem to the appropriate resource • Escalate issues to HelpDesk related to Exchange or Email, Citrix, Invoice Router, Projnet • Coordinate with Helpdesk for Email account creation, password reset and account deletion. • Procurement for IT's needs • Video editing using Adobe Premiere for training videos purposes • Working environment with Multi National employees (Americans, Philippines, Indians, Myanmar) • Reporting to Regional (United State) Show less



PT. GATARI AIR SERVICE

• Jakarta

• IT Staff

  • Apr 2011 - Mar 2018

  - Responsible for all electronic data processing in the company - Responsible for all computer network (LAN, WAN, WLAN ) activities in the company - Responsible for company website development & design - Analyze the Needs & Cost of information technology in the company - Computer Hardware & Software Troubleshooting & Maintenance - Creating FOT Absence Employee Report - Procurement for IT’s need - Updating GNSS (Global Navigation Satelite System) for ATR 42-500 Aircraft - Responsible for all electronic data processing in the company - Responsible for all computer network (LAN, WAN, WLAN ) activities in the company - Responsible for company website development & design - Analyze the Needs & Cost of information technology in the company - Computer Hardware & Software Troubleshooting & Maintenance - Creating FOT Absence Employee Report - Procurement for IT’s need - Updating GNSS (Global Navigation Satelite System) for ATR 42-500 Aircraft



PT. Yastra Indonesia

• Field Officer

  • Jun 2010 - Dec 2010