Customer Service Specialist

• Apr 2022 - Present

Customer Service Executive

• Sep 2019 - Sep 2021

• Enhance excellent customer focus and service delivery • Build market position by locating, developing, defining, negotiating and closing business relationships • Selling telecommunication products and services to both individuals and companies • Keep abreast of current technology and trends • Suggest and help customers to choose the right products by providing accurate and complete details of current and upcoming products and services through comparison and digital sales tool kit • Maintain open and effective lines of communication with customers by handling complaints and proper follow-up • Identify and apply the new marketing strategies in order to achieve the sales goal and monthly targets • Manage a territory using technology, prioritization and time management skills • Capture and review any competitive intelligence gathered and proactively communicates this information to marketing Show less

Passenger Service Agent

• Jan 2016 - Aug 2018

• Passenger handling & Customer service • Arrival and Departure flight handling • Airline check-in system/DCS (SITA, SABRE) • Baggage handling & knowledge in World Tracer • Manual flight handling • AOG handling • GCC Visa verification • Assistance for all customer queries and mishandled baggage services including service recovery situations • Maintain proper co-ordination among BMA,BBA, ramp,cargo and other areas. • Handle special situations including flight disruption, cancellation and overbooking • Carryout the upgrades according to the airline guidelines with respect to the dilemma Show less