Experience

BEO Software Private Limited

• India
• Information Technology & Services
• 100 - 200 Employee

• IT Support Lead

  • Jan 2020 - Present



HYPE Innovation

• Germany
• Software Development
• 1 - 100 Employee

• Senior System Administrator

  • May 2021 - Present



Feathersoft

• United States
• Software Development
• 100 - 200 Employee

• Senior Technical Support Engineer

  • Apr 2017 - Dec 2019

  • Served as a DBA/Senior Technical Support Engineer. • Work alongside project teams (analysts, developers, testers and implementation) during software release. • Supporting PFM 2,3,4 and Legacy applications. Experience in Application Support & Monitoring, Problem, Change & Incident management. • Integrating Patient demographics and Balance information to PFM and Legacy application from different HIS (Hospital Information Software) application via HL7, ODBC connection, Ad-hoc and Automation methods. • Testing the application in staging environment before production deployment and making sure all features working as per the release notes provided by Dev team. • Working with facility IT teams and BOM to make sure application is working as expected. • Monitoring SQL jobs every day, troubleshoot if there are any issues. • Generating reports from SSRS (SQL Server Reporting Services) • Knowledge of SQL server– Database Management – Query execution – Administrative Tasks – Data Corrections – Script Generation and execution – Needed reports generation through DB • Execute test cases pro-release and analyses results (Integration and Regression) • Application performance testing on All WEB Servers and Application deployment. • Creating HCA application usage analysis report using Google Analytics and sending to HCA Parallon team. • Ticketing Tool : Zendesk, Redmine, Jira. • Auto IT Set Up and Such Other Needed Activities as per requirement. Show less



Kameda Infologics

• Hospitals and Health Care
• 1 - 100 Employee

• Senior Application/Technical Support Engineer

  • Apr 2016 - Apr 2017

  • Hands on experience in key database administration areas such as backup and recovery issues, maintenance plan, job scheduling, index management, troubleshooting SQL server queries, indexing, connectivity, security issues. • Supported and maintained crystal reports. • Provide support to clients to resolve any technical questions or issues. • Good Exposure and Hands on Experience in Application Support-HIS. • Experience in Oracle-Installing, configuring, managing, monitoring & troubleshooting. • Ticketing Tool -Redmine. • Developing and Maintain Strong customer relationship and attend client meetings to address CR, bugs and Issues and ability to convincingly present summary reports. • Assign CR, Bugs and Issues to concern development team, closely work and monitor to deliver CR on time. • Broad Knowledge of performing testing approaches and techniques. Show less



Alonsa Electric Gulf FZCO

• Dubai Emirate, United Arab Emirates

• IT System Administrator,DBA

  • Jan 2010 - Nov 2015

  • Directed the implementation, Performance, Support for ERP software (FOCUS I) • Designing and implementing reports using Crystal Reports as per requirement. • Major Role in Developing, Hosting and Maintain www.alonsa.com website. • Additional Advantage: Have Ample knowledge in ESMA Certifications and Export and Import Declarations and Documents (Dubai Trade) • Maintenance of Hardware (Troubleshooting, installation, maintenance etc in both hardware devices & software’s including OS). • Managed Configuration Monitoring Network Firewall (Sonic Wall, FortiGate) • Manage Company Networks, Servers and Security Systems. • Installation and configuration of Services – DHCP, DNS, IIS, FTP etc Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment • Monitoring and controlling Server’s health. IP Configuration, Routing, IPSec, Dyndns for DVR. • Managing installation and configuration of Operating System on PC’s and Server’s. • PC assembling, Installation and Maintenance of Software and Hardware, Printer, Antivirus security. • Analyze, present, store and organize data. Troubleshooting technical problems and implementing solutions. Show less



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Jan 2008 - Jan 2009

  • Provide technical assistance via remote desktop connection to solve the complicated issues of customer on Windows NT/2000/XP/Vista. • Identify the exact problems faced by the customer and provide solutions via chat. • Ensure the satisfaction of a customer to the top most level. • Provide technical assistance via remote desktop connection to solve the complicated issues of customer on Windows NT/2000/XP/Vista. • Identify the exact problems faced by the customer and provide solutions via chat. • Ensure the satisfaction of a customer to the top most level.