Relation investors Managee

• Jun 2016 - Present

Senior Investors Services Officer

• May 2007 - May 2016

In my present role, I am entrusted with the responsibilities to manage the operational side of Investor relations. I was the first Senior Investor relationship officer at Falcom; managing the setup of all operational aspects of the branch since inception. Key Accomplishments: • Establishing as well as maintaining a positive relationship with clients of retail, Corporate and Government Sector at functional level to facilitate excellent account opening and customer service. • Establish and maintain effective relationships with management and customers. • Assuring timely & accurate execution of customers' instructions within established Falcom guidelines. • Ensuring compliance with special agreements' terms with certain customers (e.g. rates, value, etc.) for transaction processing. • Sort out problems, issues and customer complaints arose from day to day SARIE and electronic banking operations. • Provide on-job training to new hires and facilitate the ongoing branch needs for recruitment and business growth. Show less

Branch Operation Officer

• Jan 2006 - Apr 2007

Started my career as Teller in SABB branches then Customer Relation Representative. Afterwards, joined the Imtiaz & Premier customer service team and worked as Premier Customer Relation Representative. The last position held at SABB was Branch Operation Officer.Key Accomplishments:* Recognized as “#1 Customer Service Rep” SABB Kingdom wide. Ranking was based on accuracy, customer service and business sales * Manage daily operations of this growing branch with a primary focus on driving revenue growth, increasing profit, and managing risk. * Provide direction in overseeing the performance of branch employees across diverse functional areas including sales and controls. * Provide operational support to facilitate the ongoing branch needs for recruitment, growth and ongoing training * Provide constructive input in areas of sales, systems, client training, sales projects and client system upgrades. * Selected by SABB management to develop business and enhance quality of services for several different branches * Selected by SABB management to follow up with the implementation of SABB TAKAFUL Projects and participated effectively in ensuring that plans were properly implemented. * Played key role in the development of the sales team, speed of service and Follow up with Branches.* Selected by SABB management to get rotation on SABB departments for one month operations Loan and credit, corporate , productions , Risk, Call center & E. channel* Selected by SABB management to for practical application and follow-up workflow in HSBC UK* Selected by SABB management to follow up on quality of services and development Show less

Senior Customer Relation Representative

• Mar 2005 - Jan 2006

* Worked as a leader customer representative in branch * Processed, filed, updated, and adjusted customers’ accounts * Worked on Customer Relationship Management System (CRMS) * Conducted marketing phone calls for customers * Solved customers’ problems with the head office * Raised mutual funds subscriptions or redemption's * Visited corporate to maintain relationship * Processed in and out going correspondence* Training new employees and follow the development of performance and accuracy and quality of service Show less

Branch Cash Supervisor

• Feb 2004 - Mar 2005

* Responsible for banking operations* Head of treasury branch tellers and content of cash in all major currencies and traveler's checks and compliance with the daily professor * Send and receive Cash and checks to and from the Treasury Branch and manage all operations and audited.* Training new Teller staff and follow the development of performance and accuracy

Customer Relation Representative

• Dec 2002 - Feb 2004

* Sales & Services Relations* Building relationships with customers* Selling bank products ( A/Cs, Loans, Credit Cards, Mutual Funds )* Achieve sales targets and solving customer problems

Customer Service Representative

• Nov 2001 - Dec 2002

* Processed customer transactions * Acted Cash Supervisor * Processed incoming and outgoing domestic and foreign currency to the Head Office Treasury or branch treasury * Processed draft and travel checks * Audited Treasury and Tellers * Processed Premier customer transactions * Closed and balanced cash with daily transactions

Sales officer in Nissan Infiniti

• Nov 2000 - Nov 2001

sales & relations services sales & relations services