Riya Chandra
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Bio
Credentials
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Letter of Appreciation as Human Resource Intern
Shivalaya AcademyDec, 2020- Nov, 2024 -
Letter of Appreciation as Content Writer Intern
Shivalaya AcademySep, 2020- Nov, 2024 -
Diploma in Computer Accounting and Taxation
St. Xavier's College, RanchiMay, 2019- Nov, 2024 -
Tally ERP9
Softech Computer AcademyApr, 2016- Nov, 2024
Experience
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Escalent
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United States
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Market Research
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700 & Above Employee
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Management Trainee
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Jun 2022 - Present
Primary Responsibilities:• Work with project teams, gather required information, and find relevant themes using a broad set of tools (e.g. subscription databases, the Internet, print media, company representatives, external research organizations, and telephonic interviews with industry experts)• Utilize both secondary and primary (interview, survey) research sources and techniques• Organize, analyze, synthesize and/or summarize data and information using appropriate analytical tools • Conduct quantitative (statistical analysis, financial data analysis, etc.) and qualitative analysis (in-depth interviews, etc.) as required• Communicate research results through the structured end-products(memos, spreadsheets, reports, presentations, etc.)• Adhere to in-house processes and project deadlines
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Renub Research
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India
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Market Research
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1 - 100 Employee
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Research Analyst
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Apr 2021 - May 2022
Major Roles and Responsibilities:• Interaction with clients to design solutions that meet their objectives • Able to conduct secondary research to analyze data and information• Use the web and private/public databases as resources to identify trends • Create charts, graphs, and presentations for leadership teams • Writing Reports, Press Releases and Research Description • Providing periodical updates and preparing earning reviews for companies under coverage• Perform valid and reliable market research: Porter's Five Forces, SWOT Analysis and PESTLE Analysis
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Research Trainee
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Dec 2020 - Mar 2021
Major Roles and Responsibilities:• Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations• Understand business objectives to discover prospective industry preferences• Interpret data, formulate reports and make recommendations• Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation• Remain fully informed on market trends and implement best practices
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Shivalaya Academy
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India
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E-Learning Providers
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1 - 100 Employee
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Human Resources Intern
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Sep 2020 - Nov 2020
Major Roles and Responsibilities:•Supporting the HR department by screening, testing and interviewing applicants.•Collaborate with different institutions to expand operations.•Assist in administrative functions of the organization.•Enhance the organization’s human resources by planning, implementing, and evaluating employeerelations and human resources policies, programs, and practices.
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Content Writing Intern
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Jun 2020 - Aug 2020
Major Roles and Responsibilities:•Creating and ensuring seamless delivery of content and produce an end-to-end content.•Creating content for the digital channels.•Writing posts for social media channels.•Writing at least 1 article each day or as per the requirement of the organization.•Generating post (like articles, short news, case studies, etc.) for digital channels.
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HouseItt
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India
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Hospitality
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100 - 200 Employee
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Business Development Associate
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Apr 2020 - May 2020
Major Roles and Responsibilities:• Listing flats/PGs across the north and south campus• Generating leads and closing deals• Adding value by actively engaging customers/stakeholders and maintaining a cohesive brand voice• Greeting customers, responding to questions, improving engagement and providing outstanding customer service• Achieving established goals• Introducing promotions and opportunities to customers Major Roles and Responsibilities:• Listing flats/PGs across the north and south campus• Generating leads and closing deals• Adding value by actively engaging customers/stakeholders and maintaining a cohesive brand voice• Greeting customers, responding to questions, improving engagement and providing outstanding customer service• Achieving established goals• Introducing promotions and opportunities to customers
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Kota Talent Academy
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India
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Technology, Information and Internet
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Marketing Intern
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Mar 2020 - Mar 2020
Major Roles and Responsibilities:• Coordinate the activities under Teencare (Parenting & Teenage Development Program), a CSR initiative of Kota Talent Academy• Conduct surveys in households in order to understand the socio-economic status of residents• Maintain relationship with the point of sales created by the institution• Organize workshops, seminars, & other literary events• Design & lead promotional campaigns Major Roles and Responsibilities:• Coordinate the activities under Teencare (Parenting & Teenage Development Program), a CSR initiative of Kota Talent Academy• Conduct surveys in households in order to understand the socio-economic status of residents• Maintain relationship with the point of sales created by the institution• Organize workshops, seminars, & other literary events• Design & lead promotional campaigns
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Representative, Operations
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May 2019 - Feb 2020
Major Roles and Responsibilities:• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Escalate to relevant departments• Track, document and retrieve information in chat/call tracking database
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Certification of training completion in Amazon New Hire Training 2019-20 (Non-Voice Process)
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Sep 2019 - Sep 2019
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Certification of training completion in Amazon New Hire Training 2019-20 (Voice Process)
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May 2019 - May 2019
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Education
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Indira Gandhi National Open University
Master of Commerce, Accounting -
St. Xavier's College, Ranchi
Bachelor of Commerce - B.Com, Accountancy Honours -
DAV Kapildev Public School, Ranchi
Intermediate, Commerce -
St. Anthony's School, Ranchi
Matriculation