Salomé Rivillon

CUSTOMER LOYALTY OFFICER at Fnac Suisse
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Contact Information
us****@****om
(386) 825-5501
Location
Lausanne, Vaud, Switzerland, CH
Languages
  • Français Native or bilingual proficiency
  • Anglais Native or bilingual proficiency
  • Italien Limited working proficiency
  • Allemand Elementary proficiency

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Credentials

  • Score IAE Message : 255/400
    Iae Score Message
    Mar, 2017
    - Nov, 2024
  • TOEFL 110/120
    ETS Global
    Dec, 2016
    - Nov, 2024

Experience

  • Fnac Suisse SA
    • Switzerland
    • Retail
    • 100 - 200 Employee
    • CUSTOMER LOYALTY OFFICER
      • Apr 2021 - Present

      • Set, monitor, and drive goals with stores. Set up marketing operations to achieve them. • Create and animate the services associated with the Fnac card (Fnac Mastercard, Partners, card -25 years old, member newsletters, Fnac app). • Launch of a new loyalty program: update of communication supports (flyers, POS, website), inform customers of the change (newsletter, social networks). • Opening of 11 stores in the German-speaking part of Switzerland and in Ticino: developing the brand's reputation, acquiring members, etc. • Development of trilingual publications: monitoring of the budget and the retro planning, coordination of the teams, development of the content. • Launch of the Visio service: preparation of the platform, equipment choice, salesmen training, follow-up, and animation of results. Show less

  • BAT
    • United Kingdom
    • Tobacco Manufacturing
    • 700 & Above Employee
    • JUNIOR RETAIL ACTIVATION COORDINATOR
      • Jun 2020 - Jan 2021

      1.1 DRIVE ACTIVATION 2020 1.1.1. Coordinate the Retail Cycles / Campaign delivery a) Coordinate POSM and other Touch Points delivery & implementation OTIF for the specific secondary retail campaign with no negative impact on performance (Davidoff and Gauloises) b) Helping with the coordination and implementation of the trade materials development for primary cycle or ad hoc projects. c) Support the set up of new POS materials instore and the maintenance of POS material stock d) Coordinate new quick-wins developments end-to-end, and TPs update related to the migration of brands (i.e. Vype to Vuse). 1.1.2. Reduce complexity and increase efficiency on WoW: a) Retail Cycle Executions and TPs Knowledge (Bus. Dev. - Brands) - update the Swiss TPs data base (including TPs brochure, webtool Stamm, Ivy/Petra) and follow up once it is implemented. b) Support the WOW for planograms (i.e. digital solution for reading planograms for KA, FF, internal use), and keeping the planograms guidelines up to date. c) Retail Cycle Delivery (Bus. Dev. - KMMS - Boncourt - KAs - FACE AG- Marchon - POS television) Show less

  • Groupe SEB
    • France
    • Manufacturing
    • 700 & Above Employee
    • International Market Manager (Eastern Europe, Russia and Turkey)
      • Sep 2019 - Feb 2020

      • Develop marketing strategies for kitchenware for Eastern Europe, Russia, and Turkey: performance analysis, recommendations, launches, prioritization, and implementation of the marketing plan. • Establishment of a global diagnosis by product category to prioritize the market objectives for the year 2020. • Skill-based sponsorship: One day per week dedicated to the Secours Populaire association. • Develop marketing strategies for kitchenware for Eastern Europe, Russia, and Turkey: performance analysis, recommendations, launches, prioritization, and implementation of the marketing plan. • Establishment of a global diagnosis by product category to prioritize the market objectives for the year 2020. • Skill-based sponsorship: One day per week dedicated to the Secours Populaire association.

  • Groupe Aoste
    • Food and Beverage Manufacturing
    • 300 - 400 Employee
    • ASSISTANT PROJECT MANAGER IN SALES PROMOTIONS
      • Jan 2019 - Jul 2019

      For dry sausage brands in supermarkets (Cochonou, Justin Bridou, César Moroni): - Manage national promotion operations by ensuring deadlines are being met (POS development, stickers, temporary website creation, goodies, ...), then regular follow-up of operation performances ; - Operational implementation of product support (discount vouchers, etc.) to support product innovations or products in difficulty; - Development, update and creation of promotional packagings (more than 40 packagings updated or created) ensuring deadlines are being met, then upating of these packagings on the 3 internal storage networking; - Set up of sales support materials (shelf marker, sales pitches, ...); - Management of consumer complaints. Show less

  • CLC - Club Langues et Civilisations
    • France
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Group Leader
      • Jul 2018 - Aug 2018

      - To take note of all the specificities of the stay, specified on the brochure addressed to the customer. - To ensure the adequacy of the pairings between the teenagers and the host families thanks to the questionnaires of beginning of stay. To deal with any problems with the local management by studying the teenager's questionnaire. - To supervise and to lead teenagers on excursions. To comment on the excursions with the help of the provided documentation, to ensure the good behavior of the teenagers during the excursions or other activities, as well as within their host family. To make sure teenagers return to their host families every night at the time that their parents have allowed them to. - To help the teenagers organize their free time, to attend at least one course to ensure their good behavior and to make sure that the teaching provided is at their level and that class schedules are respected. - To check the attendance list in class. - To attend meetings with the professors and the director of studies of the country. - To support local instructors during sports and thematic activities. - To write the end of stay report on each participant. - To update regularly the blog of the stay. Show less

  • College Pro
    • Canada
    • Consumer Services
    • 400 - 500 Employee
    • Cold Calling
      • Jan 2018 - Apr 2018

      - Door-to-door marketing to individuals who may be interested in exterior work on their homes. The goal is to get as many contacts as possible so that the franchiser can give free estimates of the work to be done. - 6 hour minimum work week - One hour worked must equal at least one lead - Flyers must be left at every house - This work in parallel with my studies allowed me to improve my sales and negotiation skills, taught me to manage refusals and to be more comfortable talking with people I do not know. Show less

  • Hasbro France
    • Chambéry Area, France
    • Trade Marketing/Merchandising
      • Apr 2017 - Aug 2017

      • Creations on the various folders to be treated: box, displays, signs, new concepts, ... • Follow-up of the "Samples" folder: creation of false boxes for products that aren’t out yet, stocks, administrative follow-up of the folder (on excel). • Main collection tasks: budget tracking, order placement, folder tracking (administrative and creative). • Realization of main collection creations (decoration of two shopwindows My Little Poney and Star Wars on behalf of Carrefour). • Tasks on specific boxes for Transformers and My Little Poney France and Europe (call for tender, budget follow-up, creations). • Tasks on Point of Emotion project (creating a universe around the product in store). • Participation in the design of the Hasbro booth for Toys R Us show. Show less

  • NACEL ESPAÑA S.L.
    • Spain
    • Primary and Secondary Education
    • Responsible Leader
      • Jul 2016 - Aug 2016

      - Guiding and helping students (ages 12-20) during their language study vacation in London. Organizing and supervising student travel from Paris to London. Contacting and visiting host families to ensure compliance with the specifications and requirements established by Nacel. - Training a new instructor. - Guiding and helping students (ages 12-20) during their language study vacation in London. Organizing and supervising student travel from Paris to London. Contacting and visiting host families to ensure compliance with the specifications and requirements established by Nacel. - Training a new instructor.

  • Société de Marquage Industriel
    • France
    • Design Services
    • 1 - 100 Employee
    • Production Management Agent
      • Jun 2016 - Jun 2016

      Line work. Line work.

Education

  • iaelyon School of Management
    Master 2, Marketing and sales of FMCG
    2018 - 2019
  • UBC Sauder School of Business
    Study Gap Year, Marketing/Sales/Innovation
    2017 - 2018
  • iaelyon School of Management
    Master 1 Marketing and Sales, Marketing
    2016 - 2017
  • Dublin Institute of Technology
    Bachelor of International Business and Languages (Erasmus), 15,5/20
    2015 - 2016
  • IAE Lyon
    Bachelor in Management and Economics (MEA), Mathematics and economics
    2013 - 2016
  • Université Jean Moulin (Lyon III)
    Bachelor in Applied Languages (LEA: English - Italian), English - Italian
    2013 - 2016
  • Lycée Claude Louis Berthollet, Annecy
    Baccalauréat ES (the equivalent of A levels), Social and economic sciences
    2010 - 2013

Community

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