Experience

BFS Associates

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter

  • May 2023 - Present



Hewlett Packard India Sales Pvt. Ltd

• Guwahati, Assam, India

• Project Coordinator

  • Apr 2008 - May 2014

  • Took care of the Enterprise Documents Management System (EDMS) project and UIDAI project for North East • Single point of contact between Govt. and HP in the UIDAI project. • Single point of contact between LIC and HP for 20 branches EDMS project • Recovery of pending dues from the LIC & UADAI • Monitoring and coordinating with Logistics for policy docket pickup from the Branches • Monitoring and coordinating with CBSL (Scanning partner of HP) for policy scanning, indexing and DVD creation for all the branches of Guwahati Divisional Office • Monitoring and coordinating with Newgen for EDMS software installation in all the branches and DVD Upload in Divisional Server. • Monitoring and coordinating with Digital Care for DVD upload in all 20 branches. • Daily updated Report generating and ensure 100% TAT Compliance for service provisioning request • Monitoring and coordinating with scanning partners from scanning to DVD creation under UIDAI project • Quality check for both the projects Show less



Reliance Telecom Limited

• India
• Telecommunications
• 1 - 100 Employee

• Customer Care

  • Feb 2007 - Mar 2008

  • Complain Management for entire Assam Circle • Communicating with different department in order to solve customer problems • Communicating with MSC & Prepaid Head Office for complain resolution. • Escalating E Recharge complains to Kolkota Head Office. • Trying to find out the main query & complain the end of the day. This report has to be send to Head of Customer Care daily. • Helping the Sales force to know about the VAS available till date • Ensure 100% TAT Compliance for service provisioning request/ customer resolution complaints. Show less



Aircel

• India
• Telecommunications
• 700 & Above Employee

• Customer Care Executive

  • Jun 2006 - Feb 2007

  • Accountable for maximizing revenue generation through aggressive marketing campaigns using diverse modes of communication across Assam and North Eastern states. • Render support to customer service in upselling of products via Call Center agents, Vodafone Store, Vodafone Mini Store & retail outlets. • Conduct retail visits and liaise with corporate in resolution of campaign related issues. • Accountable for maximizing revenue generation through aggressive marketing campaigns using diverse modes of communication across Assam and North Eastern states. • Render support to customer service in upselling of products via Call Center agents, Vodafone Store, Vodafone Mini Store & retail outlets. • Conduct retail visits and liaise with corporate in resolution of campaign related issues.