Experience

Meuse Jupiter Business Deluxe Hotel

• India
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • May 2021 - Present

  Successfully work with the Front Office Manager to ensure that the set target for brand audit is achieved. To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals. Responsible in maintaining a constant, visible physical presence in public areas Coordinate with Front Office and Club Floor on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations. Reconciling the guest folios while submitting accurate accounting and comp reports daily. Ensuring the smooth running of the Night team, and the satisfaction of guests and visitor. Resolving guest issues and complaints by taking necessary or corrective actions. To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation Drive improvement in guest satisfaction goals. Resolving guest issues and complaints by taking necessary or corrective actions. Meeting the long stay guests during their stay and acknowledge and record the feedback from the guests. Following up for High Balance. Ensuring, through effective leadership and an efficient and profitable operation. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest exp Show less



Amul (GCMMF)

• India
• Dairy Product Manufacturing
• 700 & Above Employee

• Human Resources Executive

  • Jan 2019 - May 2021

• Human Resources Executive

  • Jan 2019 - May 2021

  • Counsels with Management Heads and employees regarding performance reviews, personnel issues, scheduling, benefits, wages, etc• Handles and satisfies customer complaints sends follow up letters, and thank you letters.• Develops effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another.• Facilitates the hiring process and may be involved in the interviewing and placement of specified positions.• Transmits sales, hours, adjustments, and accounts receivable to the corporate office on a weekly basis.• Prepares employee wage and employment verifications, as well as disability claims, leave of absence requests, and extensions.• Works closely with the store management to ensure maximum employee satisfaction and retention Show less



Hotel Sahara Star

• India
• Hospitality
• 300 - 400 Employee

• Human Resources Executive

  • Nov 2016 - Dec 2018

  Human Resource Officer • Trained new Front Office Associates in using Opera Micros PMS, Room Inspection, providing Guest Services and taking room reservation also. • Take and confirm reservation over the phone, email, online and in person, ensuring no reservation overlaps or hotel over-booking. • I built strong working relationship with all internal team & guests to support property operations and goals • I verified reservations, completed pre-registration formalities, validated pre- assigned accommodations for guests while ensuring that all room set-ups and amenities were prepared according to the Hotel standard. Show less



Hotel Sea Princess- Juhu

• India
• Hospitality
• 1 - 100 Employee

• Human Resources Executive

  • Feb 2016 - Nov 2016

  Responsible for all HR related activities

• Human Resources Executive

  • Feb 2016 - Nov 2016

  Responsible for all HR related activities