Experience

Rainbow Vacations
• India
• Travel Arrangements
• 1 - 100 Employee
• Director

  • Apr 2022 - Present


Rainbow Trade Fair Tours Pvt. Ltd.

• India
• Travel Arrangements
• 1 - 100 Employee

• Head – Operations and Customer Service

  • Aug 2015 - Mar 2022

  I am responsible for a team of 7 members of the Operations team which was impacting the core services of the Company. Contracting and Negotiation with Suppliers. Inventory Management. Team Nurturing and Training. Effective Communication with Clients in all stages of Sales Funnel and Post Sales too. Service Audit on Ground. I am responsible for a team of 7 members of the Operations team which was impacting the core services of the Company. Contracting and Negotiation with Suppliers. Inventory Management. Team Nurturing and Training. Effective Communication with Clients in all stages of Sales Funnel and Post Sales too. Service Audit on Ground.



Rainbow Vacations Pvt Ltd

• Sr Manager Outbound Travel

  • Oct 2010 - Aug 2015

  My profile was to Handle International Holiday Travel from India. Had a team of 2 executives who were reporting directly to me. Handling queries for International / Domestic Travel. Guiding Team and Training of Team Communicate with Clients. Supervising all booking and coordinating with suppliers Nurture Clients and Supplier relationship Handling Customer Feedback and After-sales service My profile was to Handle International Holiday Travel from India. Had a team of 2 executives who were reporting directly to me. Handling queries for International / Domestic Travel. Guiding Team and Training of Team Communicate with Clients. Supervising all booking and coordinating with suppliers Nurture Clients and Supplier relationship Handling Customer Feedback and After-sales service

• Manager - Inbound Travel

  • Oct 2003 - Feb 2009

  Contributed to set up a new vertical for business and handle International arrivals in India. Handling all inbound queries. Talking to Foreign clients, understanding their requirements for Holiday. Processing all booking, getting confirmation from Hotels, Airlines, etc Sending confirmation to client. Reconfirmation of all bookings. One Point Contact for Traveller during the trip. Contributed to set up a new vertical for business and handle International arrivals in India. Handling all inbound queries. Talking to Foreign clients, understanding their requirements for Holiday. Processing all booking, getting confirmation from Hotels, Airlines, etc Sending confirmation to client. Reconfirmation of all bookings. One Point Contact for Traveller during the trip.

• Domestic B2B Travel Department

  • Dec 2001 - Dec 2002

  Being a New Family business I helped in setting up Domestic B2B Travel Department. Handle Domestic Travel Query. Communicate with Guests for various services required. Handle all booking confirmation of all services. Making sure the Guest receives all services and completes the trip successfully. Being a New Family business I helped in setting up Domestic B2B Travel Department. Handle Domestic Travel Query. Communicate with Guests for various services required. Handle all booking confirmation of all services. Making sure the Guest receives all services and completes the trip successfully.



RACE PLACEMENTS, JAIPUR

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Junior Placement Officer

  • Mar 2001 - Oct 2001

  Accept calls from Companies for Human resources. Understand requirement and job profile required. Shortlist candidates for Human Resource Pool Organize interviews for shortlisted candidates. Accept calls from Companies for Human resources. Understand requirement and job profile required. Shortlist candidates for Human Resource Pool Organize interviews for shortlisted candidates.