Rithesh G Nair
Workforce Planner and Analyst at SinglePoint Group International Inc- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Nikhil Nanaware PSM I PSPO I
Rithesh is one the calm, dedicated, focused and hardworking person I have ever come across. Excellent at communication. He is good at putting his point at very simple, straightforward yet in effective manner. He has very good knowledge of Letter of credit operations and Trade compliance (AML, Anti-boycott, US sanctions). He also believes in imparting his knowledge with his colleagues through effective query solving.
Jayesh Potdar
Rithesh is an excellent team player. He has a rich experience in trade finance domain & has expertise in Compliance & Export/ Import bill payments process. He has a great problem solving ability and has an unflappable temperament to work seamlessly in a pressure situation. I had a great time working with him.
Nikhil Nanaware PSM I PSPO I
Rithesh is one the calm, dedicated, focused and hardworking person I have ever come across. Excellent at communication. He is good at putting his point at very simple, straightforward yet in effective manner. He has very good knowledge of Letter of credit operations and Trade compliance (AML, Anti-boycott, US sanctions). He also believes in imparting his knowledge with his colleagues through effective query solving.
Jayesh Potdar
Rithesh is an excellent team player. He has a rich experience in trade finance domain & has expertise in Compliance & Export/ Import bill payments process. He has a great problem solving ability and has an unflappable temperament to work seamlessly in a pressure situation. I had a great time working with him.
Nikhil Nanaware PSM I PSPO I
Rithesh is one the calm, dedicated, focused and hardworking person I have ever come across. Excellent at communication. He is good at putting his point at very simple, straightforward yet in effective manner. He has very good knowledge of Letter of credit operations and Trade compliance (AML, Anti-boycott, US sanctions). He also believes in imparting his knowledge with his colleagues through effective query solving.
Jayesh Potdar
Rithesh is an excellent team player. He has a rich experience in trade finance domain & has expertise in Compliance & Export/ Import bill payments process. He has a great problem solving ability and has an unflappable temperament to work seamlessly in a pressure situation. I had a great time working with him.
Nikhil Nanaware PSM I PSPO I
Rithesh is one the calm, dedicated, focused and hardworking person I have ever come across. Excellent at communication. He is good at putting his point at very simple, straightforward yet in effective manner. He has very good knowledge of Letter of credit operations and Trade compliance (AML, Anti-boycott, US sanctions). He also believes in imparting his knowledge with his colleagues through effective query solving.
Jayesh Potdar
Rithesh is an excellent team player. He has a rich experience in trade finance domain & has expertise in Compliance & Export/ Import bill payments process. He has a great problem solving ability and has an unflappable temperament to work seamlessly in a pressure situation. I had a great time working with him.
Credentials
-
Business Analyst and Project Manager Collaboration
LinkedInAug, 2021- Nov, 2024 -
Anti Money Laundering & Terrorist Financing for Banking Professionals
Canadian Securities Institute (CSI)Aug, 2020- Nov, 2024 -
Excel: Introduction to Macros and VBA
LinkedInAug, 2020- Nov, 2024 -
Six Sigma Foundations
LinkedInApr, 2019- Nov, 2024 -
Lean Six Sigma Green Belt
Tata Consultancy Services
Experience
-
SinglePoint Group International Inc
-
Canada
-
Outsourcing and Offshoring Consulting
-
100 - 200 Employee
-
Workforce Planner and Analyst
-
Sep 2019 - Present
• Planning for success of operations by understanding monthly call arrival pattern in the contact centre and ensuring the forecasts reflect these trends • Assisting in the building and maintenance of bottom up, fact based and data driven forecasting model to predict call volume & Average Handle Time • Responsible for strategic workforce planning and the management of staff programs in order to effectively assign and utilize internal resources • Provide third party vendor the details of… Show more • Planning for success of operations by understanding monthly call arrival pattern in the contact centre and ensuring the forecasts reflect these trends • Assisting in the building and maintenance of bottom up, fact based and data driven forecasting model to predict call volume & Average Handle Time • Responsible for strategic workforce planning and the management of staff programs in order to effectively assign and utilize internal resources • Provide third party vendor the details of LOB level demand forecasts at an hourly, daily and weekly level on planning and staffing expectations, ensuring contractual obligations are balanced with KPIs • Responsible for publishing the rolling weekly forecasts and reports at LOB level for call volume & AHT on a weekly and daily basis • Improvising the resourcing requirements and cost efficiency • Adhering to financial obligations with commercially focused outcomes • Produced and analyzed reports to identify inefficiencies
-
-
Real Time Analyst - Workforce Management
-
May 2018 - Sep 2019
Actively contributing to the KPIs of three major Line of Businesses by optimizing agent utilization, reporting Service Levels and intra day analysis for various stakeholders. Key member of the Work Force Management group with critical focus on creative ways to achieve service levels. Analysis of staffing requirement and scheduling Adherence to service levels and analysis of KPI reports Queue management Support the staffing and utilisation efforts Real time monitoring… Show more Actively contributing to the KPIs of three major Line of Businesses by optimizing agent utilization, reporting Service Levels and intra day analysis for various stakeholders. Key member of the Work Force Management group with critical focus on creative ways to achieve service levels. Analysis of staffing requirement and scheduling Adherence to service levels and analysis of KPI reports Queue management Support the staffing and utilisation efforts Real time monitoring of agent skills Assisting in capacity planning and volume forecasting
-
-
-
Tata Consultancy Services
-
India
-
IT Services and IT Consulting
-
700 & Above Employee
-
Team Leader
-
Sep 2013 - Mar 2018
International Trade Finance professional leading Trade Investigations, Payments, Collections and ILoC teams. Managing Monthly Business Review and quarterly Project Management review. Instrumental in migration of Collections Process - Booking and Payments. Meeting tight TAT and SLA is an intergral part of this job. Consistently delivered at above par expectations independently and collectively as a team as required from time to time. International Trade Finance professional leading Trade Investigations, Payments, Collections and ILoC teams. Managing Monthly Business Review and quarterly Project Management review. Instrumental in migration of Collections Process - Booking and Payments. Meeting tight TAT and SLA is an intergral part of this job. Consistently delivered at above par expectations independently and collectively as a team as required from time to time.
-
-
-
Patni Computer Systems
-
Mumbai, India
-
Sr. Analyst
-
Dec 2008 - Aug 2011
Joined as an Analyst in Accounts Payable and Invoicing and progressed into Insurance and Business finance. Streamlined Insurance portfolio with automation and use of Knowledge Management platforms. This portfolio included Assets and Liabilities cover in addition to Employee related insurance covers. Reporting Variance and negotiating with Insurers was an integral part of this job. Also, requirements gathering, attending JAD sessions to better manage the process. Under business finance, have… Show more Joined as an Analyst in Accounts Payable and Invoicing and progressed into Insurance and Business finance. Streamlined Insurance portfolio with automation and use of Knowledge Management platforms. This portfolio included Assets and Liabilities cover in addition to Employee related insurance covers. Reporting Variance and negotiating with Insurers was an integral part of this job. Also, requirements gathering, attending JAD sessions to better manage the process. Under business finance, have been reporting contribution and margin analysis for a Business Unit. Show less Joined as an Analyst in Accounts Payable and Invoicing and progressed into Insurance and Business finance. Streamlined Insurance portfolio with automation and use of Knowledge Management platforms. This portfolio included Assets and Liabilities cover in addition to Employee related insurance covers. Reporting Variance and negotiating with Insurers was an integral part of this job. Also, requirements gathering, attending JAD sessions to better manage the process. Under business finance, have… Show more Joined as an Analyst in Accounts Payable and Invoicing and progressed into Insurance and Business finance. Streamlined Insurance portfolio with automation and use of Knowledge Management platforms. This portfolio included Assets and Liabilities cover in addition to Employee related insurance covers. Reporting Variance and negotiating with Insurers was an integral part of this job. Also, requirements gathering, attending JAD sessions to better manage the process. Under business finance, have been reporting contribution and margin analysis for a Business Unit. Show less
-
-
Education
-
2011 - 2013
Indian Institute of Planning and Management
Master of Business Administration (MBA) -
2005 - 2008
South Indian Education Societys College of Arts Science & Commerce
Bachelor's of Management Studies
Community
