Experience

KIT Global

• India
• Advertising Services
• 1 - 100 Employee

• Technical Integration Manager

  • Oct 2023 - Present

  India



Taboola

• United States
• Software Development
• 700 & Above Employee

• Sr. technical support engineer

  • Dec 2018 - Sep 2023

  Gurugram, Haryana, India • Assisted customers with more difficult technical issues requiring a greater level of personalised care and in greater length. • Proficient in diagnosing and rectifying issues related to the deployment of tracking pixels, including Direct, S2S, and 3rd Party, on websites. • Skilled in the seamless integration of tracking pixels from renowned third-party analytics providers like Adjust, Singular, Tune, Branch, and AppsFlyer. Experienced in the implementation of tracking pixels… Show more • Assisted customers with more difficult technical issues requiring a greater level of personalised care and in greater length. • Proficient in diagnosing and rectifying issues related to the deployment of tracking pixels, including Direct, S2S, and 3rd Party, on websites. • Skilled in the seamless integration of tracking pixels from renowned third-party analytics providers like Adjust, Singular, Tune, Branch, and AppsFlyer. Experienced in the implementation of tracking pixels utilising JavaScript or image tags • Work with external/Internal customers, AMs to assist in resolving problems of the product within their environment. Experience with DV360, Xander, Sizmek, DMPs and MMPs • Onboarded and trained all incoming junior tech support specialists. • Experience troubleshooting and working with HTML, JavaScript, SQL, API • Being a POC of multiple areas, provides training to new hires, AMs and clients whenever a product rolls out • Wok with partners and clients developer to assist them with troubleshooting or integration of Taboola application through API • Troubleshoot and resolve “deep dive”, hard-to-solve issues that require multitasking, advance knowledge and attention to details • Coordinates with internal teams at various level to solve issues, manage incidents and update the business to product rollouts Show less



Clovity

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2017 - Nov 2018

  Faridabad, Haryana, India Responsible for providing Level 3 support to customers in Latin America, Australia & Canada on a daily basis and worldwide on an on-call basis. - Interacting with the client for requirement gathering, designing and reporting and proposing solutions to them. - Bridging the gap in domain understanding between the client and technical team. - Provided post- and pre-sales support to customers and Sales Engineers located throughout the globe - Used troubleshooting and investigative… Show more Responsible for providing Level 3 support to customers in Latin America, Australia & Canada on a daily basis and worldwide on an on-call basis. - Interacting with the client for requirement gathering, designing and reporting and proposing solutions to them. - Bridging the gap in domain understanding between the client and technical team. - Provided post- and pre-sales support to customers and Sales Engineers located throughout the globe - Used troubleshooting and investigative skills to resolve technical issues for customers - Managed defect entry, tracking, and escalation - CRM management and responsible for end day resolution, - Worked with Account teams on best strategies to address issues with customers - Worked on the deployment of new projects. - Provided backup support for remote Sales Engineers. Show less



Tech Live Connect

• IT Services and IT Consulting
• 100 - 200 Employee

• Solution Engineer

  • Apr 2015 - Jan 2017

  Gurgaon, India Senior Technical Support Engineer Responsible for providing Level 3 support to customers in Latin America,Australia & Canada on a daily basis and worldwide on an on-call basis. - Provided post- and pre-sales support to customers and Sales Engineers located throughout the globe - Used troubleshooting and investigative skills to resolve technical issues for customers - Managed defect entry, tracking, and escalation -CRM… Show more Senior Technical Support Engineer Responsible for providing Level 3 support to customers in Latin America,Australia & Canada on a daily basis and worldwide on an on-call basis. - Provided post- and pre-sales support to customers and Sales Engineers located throughout the globe - Used troubleshooting and investigative skills to resolve technical issues for customers - Managed defect entry, tracking, and escalation -CRM manegment and responsible for end day resolution, - Worked with Account teams on best strategies to address issues with customers - Worked on the deployment of new projects - Provided backup support for remote Sales Engineers - Transferred knowledge through Learning sessions - Prepared presentations for Professional services and Sales Engineers - Oversee the customer proposal process and ensure that all technical information and recommendations addressing customer requirements are properly defined. - Support and educate Sales, Marketing and other internal departments to ensure that customers get appropriate updates, upgrades and event-oriented solutions. Show less



Unistal Global

• India
• Software Development
• 100 - 200 Employee

• Technical Support Engineer

  • Feb 2014 - Mar 2015

  Noida, Uttar Pradesh, India • Troubleshooting in software of Data Recovery, Bit defender Antivirus & Protenant Enterprise Security, Activity Reporter, Locate laptop Software etc. • Work as a Technical Specialist on different versions of windows.(7, 8 and 10) • Managed Network, Enterprise security & Tech/Infra support team. • Prepare Product Presentations, Proposals and various other technical documents. • Creating Change Request Documents. • Analysing the change request and co-ordinating the changes… Show more • Troubleshooting in software of Data Recovery, Bit defender Antivirus & Protenant Enterprise Security, Activity Reporter, Locate laptop Software etc. • Work as a Technical Specialist on different versions of windows.(7, 8 and 10) • Managed Network, Enterprise security & Tech/Infra support team. • Prepare Product Presentations, Proposals and various other technical documents. • Creating Change Request Documents. • Analysing the change request and co-ordinating the changes required with the development team. • Preparing different reports like: Signoff report, Root Cause Analysis Report, • Handling the technical presentation and demonstration in corporate. • Handling Technical queries of customer and sales team. • Training and POC of products to International/Domestic clients. • Training of products to internal people. • Analysis of the competitor’s products and suggest improvement in company’s product. • Involve in complete product cycle from testing to demo and installation. • Assisting national sales team in all kind of technical and commercial solutions. Show less