Customer Solutions Manager

• Apr 2022 - Present

Lead Pediatric Cardiac Sonographer

• Feb 2016 - May 2022

-Led scheduling project in department which improved operational efficiency by 13% -Used process improvement tools to seperate and combine tasks into efficient workflow, improving departmental efficiency. -Led scheduling project in department which improved operational efficiency by 13% -Used process improvement tools to seperate and combine tasks into efficient workflow, improving departmental efficiency.

Interim Manager of Diagnostic Imaging

• Aug 2021 - Dec 2021

-Managed team of 40 employees, overseeing hiring, training, and professional growth of employees -Orchestrated projects within a strict timeframes by solving complex problems and working closely with senior leaders -Coordinated and assisted hospital wide EMR upgrade and Picture and Archiving System (PACS) upgrade. -Collaborated with human resources department to facilitate personnel decisions. -Cultivated relationships with vendors to achieve favourable rates -Lead and supported disaster response and deployment during Code Grey event. -Managed network and system performance, conducting troubleshooting and maintenance. -Analyzed financial data to identify opportunities available for organization Show less

Operations Manager

• Dec 2012 - Dec 2021

-Managed a team of 5 videographers to develop cinematic films. -Collaborated with advertising and promotion managers to promote products and services Managed social media marketing programs resulting in over 50 K of incremental sales. -Attended South Asian wedding shows for client interaction and to market services. -Managed a team of 5 videographers to develop cinematic films. -Collaborated with advertising and promotion managers to promote products and services Managed social media marketing programs resulting in over 50 K of incremental sales. -Attended South Asian wedding shows for client interaction and to market services.

Pediatric Cardiac Sonographer

• Jul 2016 - Dec 2017

-Assisted cardiologists in the diagnosis of congenital heart defects in children. -Evaluated cardiology fellows strengths and weaknesses to develop a curriculum to improve skills and interpretation of ultrasound imaging. -Presented and discussed unique cardiac cases to a team of healthcare professionals. -Prepared a variety of different written communications, reports and documents to ensure smooth operations. -Updated subject matter knowledge by participating in educational opportunities and reading technical publications. -Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log. Show less