Experience

guard.me Canada

• Canada
• Insurance
• 1 - 100 Employee

• Claim’s Assistant

  • Aug 2018 - Present

  Process Claims and maintain a high standard of customer service while doing the same. Answer question and seek clarification regarding policy coverage or claims via Emails and phone Calls. Maintain accurate data entry, organize and work with detailed records to access, search and retrieve data Maintain proper files for claims by collecting and organizing all relevant documents. Review insurance-claim forms and related documents for completeness. Transmit claims for payment or further investigation. Contact insured or other involved persons to obtain missing information. Contribute to and maintain their electronic document management activities ( filing and storing of documents, inventory and/or research activities ). Liaise with other departments to solve queries as necessary . Prepare correspondence (faxes, letters, emails etc) to insureds, providers or clinics. Scanning of the claim forms and posting of the approved claim cheques. Show less



St.Stephen's Hospital - India

• India
• Hospitals and Health Care
• 100 - 200 Employee

• Jr Accountant / Assesment Officer

  • Jan 2009 - Jun 2018



Hero ITES

• India
• IT Services and IT Consulting

• Team Leader (Operations)

  • 2003 - 2007

  Team Leader (Operations) • Led a team of 20 associates to handle back office process for credit card verifications • Handled cross-selling of products for Capital One Bank, USA • Coached & mentored Associates to maintain standard of call quality & SLA performance • Responsible to ensure a smooth on boarding and training of new hires • Direct the performance and workflow of team members to achieve maximum productivity with cost effectiveness Team Leader (Operations) • Led a team of 20 associates to handle back office process for credit card verifications • Handled cross-selling of products for Capital One Bank, USA • Coached & mentored Associates to maintain standard of call quality & SLA performance • Responsible to ensure a smooth on boarding and training of new hires • Direct the performance and workflow of team members to achieve maximum productivity with cost effectiveness



New Zealand High Commission

• Malaysia
• Executive Offices
• 1 - 100 Employee

• Visa Officer

  • Feb 2003 - Nov 2003



GE Capital

• United States
• Financial Services
• 700 & Above Employee

• Process Associate

  • 1999 - 2003

  • Managed leasing arrangements with customers for vehicles leased. • Conducted vehicle appraisals in order to ensure that they are placed in the market at the correct price. • Managed and resolving client disputes. • Ensure compliance to UK compliance and data protection laws • Managed leasing arrangements with customers for vehicles leased. • Conducted vehicle appraisals in order to ensure that they are placed in the market at the correct price. • Managed and resolving client disputes. • Ensure compliance to UK compliance and data protection laws



Bank of America

• United States
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Apr 1998 - Sep 1998

   Interacting with customers on the phone and resolving their queries concerning day to day bank transactions  Providing information regarding products and services  Recommending products to clients and generating sales leads  Incharge for all kinds of issuance related to Electronic Banking (ATM and VRU)  Handling centralized cheque book issuance  Interacting with customers on the phone and resolving their queries concerning day to day bank transactions  Providing information regarding products and services  Recommending products to clients and generating sales leads  Incharge for all kinds of issuance related to Electronic Banking (ATM and VRU)  Handling centralized cheque book issuance



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • Jul 1996 - Oct 1997

   Handling customer queries and complaints  Providing status of shipments  Giving feedback to various departments and taking corrective action  Coordinating with various departments in the organisation, in India and abroad  Training the junior executives  Ensuring that the team was informed about all network updates  Closing all cases within the stipulated time period of two weeks  Handling customer queries and complaints  Providing status of shipments  Giving feedback to various departments and taking corrective action  Coordinating with various departments in the organisation, in India and abroad  Training the junior executives  Ensuring that the team was informed about all network updates  Closing all cases within the stipulated time period of two weeks