Experience

Adroit Infosystems

• United States
• Software Development
• 1 - 100 Employee

• Director - Business Development

  • Nov 2018 - Present

  India • Developing growth strategies and plans • Managing and retaining relationships with existing clients • Increasing client base • Visiting local and international clients to give demo & presentations and to close deals. • Having an in-depth knowledge of business products and value proposition • Writing business proposals • Negotiating with stakeholders • Identifying and mapping business strengths and customer needs • Researching business opportunities and viable income… Show more • Developing growth strategies and plans • Managing and retaining relationships with existing clients • Increasing client base • Visiting local and international clients to give demo & presentations and to close deals. • Having an in-depth knowledge of business products and value proposition • Writing business proposals • Negotiating with stakeholders • Identifying and mapping business strengths and customer needs • Researching business opportunities and viable income streams • Following industry trends locally and internationally • Drafting and reviewing contracts • Reporting on successes and areas needing improvements.

• Manager - Business Development

  • Nov 2018 - Oct 2020



eClinicalWorks

• United States
• Software Development
• 700 & Above Employee

• Strategic Account Manager

  • Mar 2015 - Nov 2018

  Mumbai, Maharashtra, India  Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our “Know Your Client” initiative.  Understand your clients’ practices — including growth opportunities and risks — so that you recognize and act upon opportunities to maximize the benefits of EHR implementation.  Carry out detailed SWOT analysis for clients to identify and document potential… Show more  Communicate with assigned clients to assess their comfort level with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our “Know Your Client” initiative.  Understand your clients’ practices — including growth opportunities and risks — so that you recognize and act upon opportunities to maximize the benefits of EHR implementation.  Carry out detailed SWOT analysis for clients to identify and document potential issues, assess impacts, and recommend solutions.  Analyze practices and recommend products, features, and/or services to improve clients’ workflows and patient care.  Manage client requests and expectations by working with internal eClinicalWorks teams, including Interfaces, Project Management, Technical Support, Development, and Information Technology.  Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction.  Mentor team members to delivers quality service, meeting SLA & to improve process knowledge. Show less



Allied Guard Force Security Services Pvt Ltd

• Desktop Engineer

  • Jun 2012 - Feb 2015

  Mumbai, Maharashtra, India  Troubleshooting and resolving issues with Windows computers & Servers.  Giving Semi-tech support for internet issues.  Configuring new systems including uninstalling and reinstalling the operating system.



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• L1 Analyst- General Motors

  • Oct 2010 - May 2012

  Mumbai, Maharashtra, India  Provide 1st level assistance to the Engineers of General Motors with any issues related to system, application & products via Phone, Email.  Resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools.  Participating in user acceptance testing and upcoming projects and upgrades for SAP.  Monitoring the daily escalated call report and updating it and ensuring individual SLA’s are met.  Acting as SAP Level 2 consultant for NA and Canada.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sr. Customer care Officer – AT&T

  • Mar 2007 - Mar 2008

  Mumbai, Maharashtra, India  Giving telephonic support for AT&T telecom clients in the USA.  Handling billing disputes and giving the best solution.  Up-selling additional products & Services like local toll, long-distance, international calling, internet & Cellular phones.  Handling customer escalations  Resolution Expert for the team. (Training and mentoring new hires).