Experience

Continental Home Care Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Collections Supervisor

  • Feb 2023 - Present



Continental Home Care

• Accounts Receivable & Collections/Payroll Specialist

  • Jul 2019 - Present

  *Monitor outstanding accounts receivables on a daily and weekly basis *Investigate historical data for debts and bills *Take prompt actions to ensure the collection of timely payments *Resolve billing issues (service codes, billing amounts, units, claim submissions) *Contact insurance companies with overdue payments and recoupments *Present reports on collection activities and progress *Respond to a high call volume to assist home health aides and personal assistants with processing payroll and scheduling inquires *Assist home health aides in office during in-service classes to review payroll guidelines & inquiries *Translate from English to Spanish for office staff and home health aides/personal assistants *Prepare employment verifications and employment letters *Appeal claim denials



Board of Elections in the City of New York

• United States
• Government Administration
• 200 - 300 Employee

• Poll Worker

  • Nov 2020 - Present



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Retail Associate Manager

  • May 2010 - Sep 2018

  •Responsible for coaching, developing and building an effective sales team while setting sales directions and expectations •Deliver strong results through clear and effective communication, leading by example, holding team accountable for their performance, as well as training new and existing team members at High Volume and Low volume capacities •Manage sales floor to ensure a great and welcoming customer service experience •Maximize customer experience by providing complete solution while building lasting relationships •Keep up to date with evolving T-Mobile technology •Maintain store operations, standards and audit compliance •Maintain labor budgets and time keeping with Kronos software



T-Mobile USA

• Retail Sales Leader

  • Oct 2009 - Apr 2010

  Responsible for driving sales results by coaching, motivating, and developing the sales teams, holding team members accountable, following up on sales goals expectations while creating an inviting customer service experience and repeat business. Responsible for driving sales results by coaching, motivating, and developing the sales teams, holding team members accountable, following up on sales goals expectations while creating an inviting customer service experience and repeat business.



T-Mobile

• Retail Sales Associate

  • Feb 2007 - Sep 2009

  Responsible for meeting and exceeding sales goals on different metrics, building great and lasting customer relationships through exceptional customer service and follow up while helping customers find suitable wireless solutions that fit their lifestyle needs. Maintained great knowledge of new products and services as well as staying up to date with new technology in the wireless industry. Responsible for meeting and exceeding sales goals on different metrics, building great and lasting customer relationships through exceptional customer service and follow up while helping customers find suitable wireless solutions that fit their lifestyle needs. Maintained great knowledge of new products and services as well as staying up to date with new technology in the wireless industry.