Experience

Lifestores Healthcare
• Nigeria
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Customer Success Manager

  • Mar 2022 - Present


Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• • Apr 2019 - Jun 2023

• • Apr 2019 - May 2020

  • Resolution of all cards (debit/credit) related issues and transactions.• Worked with the team to provide basic technical product support to customers by identifying user problems.• Efficient use of Dynamic CRM to capture customer enquiry/service request/complaint.• Ensured all team members met daily targets.• Prepared reports for daily tasks and productivity achieved.• Resolved/closed tickets up to 120 daily.• Organized weekly meetings and trainings for new and existing bank products.• Ensured internal and external SLAs are met, reducing breached cases by 80%.• Customer data/product maintenance.• Assisted settlement and reconciliation team in collating data for transaction reversals.• Interacted with clients who had previously contacted us and taking feedback for service quality improvement, policy formulation and product creation.• Provided navigational assistance with online and mobile banking products thereby increasing usage of applications and generation of revenues.• Efficient escalation of customer’s complaints to right units. Show less



Diamond Bank Plc

• Nigeria
• Financial Services
• 700 & Above Employee

• Customer Support Specialist

  • Feb 2017 - Apr 2019

  • Improved customer experience and managed client relationships by resolving problems, researching answers, implementing solutions, and escalating unresolved problems. • Maximized business growth, retention, and profitability by building customer relationships. • Improved customer loyalty by ensuring customer query, issues, and complaints were resolved efficiently and promptly. • Analyzed customer complaint and feedback to identify recurring problems, limit repeat complaints, and ensure the information is used to shape product and process decisions. • Reviewed and verified transactions to ensure proper processing according to established quality standards. • Processed customer requests for services, such as additional checks, printing/issuance of instant debit cards, account information update, dispense error and account conversion. • Maintained high volume of quality work, while ensuring highest confidentiality. • Ensured that all customers’ needs are met promptly and handled appropriately during their initial contact. • Monitored internal business processes and supervise subordinates to ensure delivery to clients. Show less



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Administrative Officer (Secondment)

  • Apr 2016 - Oct 2016

  • Ensured all vendors' invoices are properly reviewed and payment processed. • Maintained records and files, and arranged for disposition or storage in accordance with regulatory requirements for records retention. • Assisted in resolving any administrative problems and provided general support to visitors. • Prepared and processed the production of all official business call cards for members of staffs. • Established and maintained a highly efficient and effective filing system. • Ensured all vendors' invoices are properly reviewed and payment processed. • Maintained records and files, and arranged for disposition or storage in accordance with regulatory requirements for records retention. • Assisted in resolving any administrative problems and provided general support to visitors. • Prepared and processed the production of all official business call cards for members of staffs. • Established and maintained a highly efficient and effective filing system.



Tsebo Solutions Group

• South Africa
• Facilities Services
• 700 & Above Employee

• Administrative Executive/Human Resources Assistant

  • May 2015 - Apr 2016

  • Completed new hire forms and entered employee data in the Human Resources Information System. • Recorded, transcribed and distributed minutes of meetings. • Reviewed all incoming and existing résumé when new positions open, call potential candidates for phone interviews and schedule in office interviews with Manager. • Generated memos, emails and reports when appropriate. • Assisted in the resolution of problems between employees according to company policy. • Created and implemented core administrative policies and procedures to assist all departments Show less



The Laundry House Company

• Customer Service Officer

  • Oct 2014 - Mar 2015

  • Oversaw customer service functions and resolved problems within authority range. • Acquired and retained clients through positive and efficient customer service. • Maintained a general filing system and filed all correspondence. • Acknowledged client’s payments via emails. • Provided effective and timely solutions to customer inquiries. • Oversaw customer service functions and resolved problems within authority range. • Acquired and retained clients through positive and efficient customer service. • Maintained a general filing system and filed all correspondence. • Acknowledged client’s payments via emails. • Provided effective and timely solutions to customer inquiries.