Experience

OTH Group by Brown hotels

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Director Customer Experience

  • Feb 2022 - Present

  • Recruited, trained, and supervised a team consisting 5 call center agents, overseeing the provision of services to clients. • Review call recordings and provide coaching to agents to improve their communication skills, product knowledge, and customer interactions. • Collaborate with the Marketing team to create revenue-generating strategies. • Ensure that agents provide personalized and professional assistance to customers, addressing their inquiries, concerns, and requests effectively. Show less



Delek

• Israel
• Oil and Gas
• 200 - 300 Employee

• Customer Success Team Leader

  • May 2020 - Present

  • Provided leadership, training, and direction to a team of 6 account managers while coordinating service delivery to clients and facilitating support to the sales management team. • Leading upsells efforts and taking proactive steps to increase our value and grow revenues. • Engaging in contract negotiation with account prospects and existing customers. • Supervised and motivated the account management team to facilitate exceptional service delivery of new and ongoing consumer orders. Show less



Dynamo Group

• Sales Manager

  • Jan 2016 - Apr 2020

  • Responsible for pricing proposals, negotiations, and closing deals. • Effectively communicate to all venue departments the information necessary to successfully execute the client's needs while maintaining a good client relationship. • Manage new business and customer relationships to ensure that monthly goals are met or exceeded. • Managing the company’s marketing efforts - driving and executing organic marketing activities, supporting sponsored marketing activities, including social media channels and paid media activity (FB, Google, etc.). Show less