Experience

CFM Group Insurance Brokers

• Ireland
• Insurance
• 1 - 100 Employee

• Senior Consultant

  • Jan 2021 - Present

  All aspects of home (insuremyhouse.ie), van (insuremyvan.ie) and car insurance (coverinaclick.ie & insuremycars.ie) In-house Relay expert. All aspects of home (insuremyhouse.ie), van (insuremyvan.ie) and car insurance (coverinaclick.ie & insuremycars.ie) In-house Relay expert.



TaxiFair Insurance

• Ireland
• Insurance

• Senior Account Manager @taxifair.ie

  • Apr 2018 - Dec 2019

  Impartial and independent broker for taxi insurance Impartial and independent broker for taxi insurance



CFM Group Ltd

• Dublin

• Senior Consultant

  • Aug 2013 - Apr 2018

  All aspects of home (insuremyhouse.ie), van (insuremyvan.ie) and car insurance (coverinaclick.ie & insuremycars.ie) In-house Relay expert. All aspects of home (insuremyhouse.ie), van (insuremyvan.ie) and car insurance (coverinaclick.ie & insuremycars.ie) In-house Relay expert.



Quote Devil

• Sales Team Leader

  • Jul 2012 - Jul 2013

  Managing a team of sales agents, selling motor,home & commercial motor insurance. Weekly reporting to management. Achieving a team & personal sales target. Training staff in cross-selling of our insurance products. Dealing with insurance companies & clients on a daily basis. Processing all queries & sales from our website, and testing/updating said website Managing a team of sales agents, selling motor,home & commercial motor insurance. Weekly reporting to management. Achieving a team & personal sales target. Training staff in cross-selling of our insurance products. Dealing with insurance companies & clients on a daily basis. Processing all queries & sales from our website, and testing/updating said website



Chill insurance

• Renewals Admin Team Leader

  • Sep 2010 - Jul 2012

  Mentoring, training & working within a team of insurance agents in re-broking motor & household policies. Contacting insurers regarding rates and discounts for the company. Tracking monthly conversion of these renewals. Setting daily /weekly /monthly targets for each agent. Advising marketing department in areas of improvement for existing & new clients. Mentoring, training & working within a team of insurance agents in re-broking motor & household policies. Contacting insurers regarding rates and discounts for the company. Tracking monthly conversion of these renewals. Setting daily /weekly /monthly targets for each agent. Advising marketing department in areas of improvement for existing & new clients.



Insure.ie

• Line Manager

  • Oct 2005 - Sep 2010

  Dealing with mortgage brokers & clients regarding their home, motor & travel insurance needs. Training & mentoring new members of staff. Incoming and outgoing calls with mortgage brokers and clients. All administration duties regarding new business, mid term alterations and renewals, and all aspects of internet queries regarding products bought online. Dealing with mortgage brokers & clients regarding their home, motor & travel insurance needs. Training & mentoring new members of staff. Incoming and outgoing calls with mortgage brokers and clients. All administration duties regarding new business, mid term alterations and renewals, and all aspects of internet queries regarding products bought online.



Tierney & Partners Ltd

• Personal Lines Manager

  • Apr 2004 - Jul 2005

  Handling inbound and outbound calls regarding motor, Home & travel insurance. Dealing with all administration aspects of new business, renewals, mid-term alterations & claims. Liasing with insurance companies & other brokers. Also, was test broker for Full Cycle EDI on Relay Workcentre. Introduced HIQS/Spike home insurance quote system. Handling inbound and outbound calls regarding motor, Home & travel insurance. Dealing with all administration aspects of new business, renewals, mid-term alterations & claims. Liasing with insurance companies & other brokers. Also, was test broker for Full Cycle EDI on Relay Workcentre. Introduced HIQS/Spike home insurance quote system.



EBS Direct

• Mortgage Advisor

  • Oct 2003 - Apr 2004

  Dealing with inbound & outbound calls regarding new Homeloans, Residential Investment property loans, and Top Up loans on existing mortgages, including home & life insurance queries.. Also, dealing face to face with clients on those same products. Dealing with inbound & outbound calls regarding new Homeloans, Residential Investment property loans, and Top Up loans on existing mortgages, including home & life insurance queries.. Also, dealing face to face with clients on those same products.



Gogan Insurances Ltd

• Insurance Broker

  • Apr 2003 - Oct 2003

  Dealing with inbound & outbound calls & all administration regarding motor, Home, travel, marine & bloodstock insurance. Also, transferring paper files to new system, Bitsys Dealing with inbound & outbound calls & all administration regarding motor, Home, travel, marine & bloodstock insurance. Also, transferring paper files to new system, Bitsys



AA Insurance

• United Kingdom
• Insurance
• 700 & Above Employee

• Senior Insurance Official

  • Jun 1998 - Apr 2003

  Dealing with customers on inbound calls regarding their home and motor insurance. Training new personnel to the department. Also, was involved in the inception of their online quotations. Dealing with customers on inbound calls regarding their home and motor insurance. Training new personnel to the department. Also, was involved in the inception of their online quotations.