Experience

Minosha India Ltd

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Call Center Manager

  • Aug 2013 - Present



Ricoh India Ltd

• Kolkata Area, India

• Customer Service Manager

  • Aug 2013 - Present

  • To oversee the day to day operational activities of I. National Call Centre- Ricoh II. Darpan (Digital Advancement of Rural Post Office for A New India) Department of Posts help-desk III. Food Corporation of India help desk IV. SVC Ernet help desk • Responsible for recruiting appropriate candidate and arranging to impart relevant training pertinent to the projects. • Monitoring the KPI of all the projects on a daily basis in order to identify and address the issues hindering the performance, if any. • Directly dealing with the sensitive customers and ensuring that their concern is completely eliminated. • Uploading the customer complaints in CCHP (customer complaint handling portal) • Preparing daily and monthly performance report and sharing the same with the clients and the higher management. • Conducting periodic team meeting in order to identify the scope of improvement • Conducting yearly performance appraisal of the team members. Show less



Databazaar Digital

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Support Manager

  • Dec 2003 - Aug 2013



BNKe solutions

• Team Leader Quality Assurance

  • Jun 2001 - Dec 2003