Experience

New York State Higher Education Services Corporation

• Financial Services
• 1 - 100 Employee

• Sr. Business Analyst

  • Jul 2017 - Present



New York State Department of Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sr. Business Analyst

  • Nov 2014 - Nov 2022

  As a Business Analyst, I lead requirements gathering efforts, focus groups and personal interviews to capture business and technical requirements, including the transformation of user, NYSDOH, and legislative requirements into system requirements. I am involved in documenting the complex areas of the project using integrated analysis and modelling techniques. Worked with NYSDOH staff to develop, review, and gain approval of business, data, technical, and quality requirements. Acted as a liaison with project stakeholders as needed. Responsible for Coordinating and Developing QA activities. Developed project plans and managed project scope. Assigned tasks among development team, monitored and tracked progress of project. Created the business process model using MS Visio and Snagit 10.0 for better understanding of the system and presented it to Project Manager and other team members for validation. Prepared Business Requirements Documents (BRD’s), developed use cases and User Interface documents. Developed and/or modified functional and design specifications, technical writing and documentation. Assisted in the design of web pages and user interfaces. Worked with GUI team for designing the screens and assisted in developing mockup screens and prototyping of the user interface and usability testing. Assisted the project manager in managing product scope through requirement change requests and traceability. Assisted in determination of risks, issues, and other planning items as required by the project. Created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications. Show less



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Sr. Business Systems Analyst

  • Aug 2013 - Oct 2014

  As a Business Systems Analyst, I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. Gathered functional and non-functional requirements by interviewing business users. Documented User Stories, Developed Data Flow Diagrams, Work Flows, Process Flows, and Entity Relationship Diagrams in MS Visio, and analyzed them to create “AS IS” and “TO BE” scenarios. Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications. As a Business Analyst, helped the team to focus on larger business issues and removed obstacles that impacted the team’s ability to deliver. Involved in creating Test Plans and test cases, Planning, organizing and executing Test cases and test data to help in testing the application. Prepared Product Requirements Documents (PRD’s) after the collection of Functional Requirements from system. Documented Meeting Notes, Meeting Agenda of every Story time, Scrum meetings and posted in SHARE POINT to share with Business Users and the Project team. Designed and developed Activity Diagrams, Sequence Diagrams, OOAD, Visio and Business Process Modeling. Used MS Visio and Snagit for Process modeling, Process mapping and Business Process flow diagrams. Managed Cross Team Collaboration and Offshore Testing team. Worked with GUI team for designing the screens and assisted in developing mockup screens and prototyping of the user interface and usability testing. Show less



Safeway

• Retail
• 700 & Above Employee

• Sr. Business Systems Analyst

  • Mar 2013 - Jul 2013

  Gathered functional and non-functional requirements by interviewing business users and analyzed the feasibility of their needs by coordinating with the project manager and technical lead. Conducted JAD sessions with SME’s, end users to resolve what data should be shown in the initial phase. Performed GAP Analysis to check the compatibility of the existing software functionalities with the new business requirements. Developed use cases, use case diagrams and class diagrams based on UML methodology. Involved in writing test cases, test scripts and worked with testing team. Compiled, tabulated and coded statistical reports using pivot tables to produce spreadsheets, graphs and databases. Interacted with users for verifying User Requirements, managing Change Control Process, updating existing documentation. As a Business Intelligence Analyst, I was involved in various business operations and helped the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service. Managed in the integration efforts for merging Business Intelligence platforms with enterprise systems and applications. Prepared Business Requirements Documents (BRD’s) after the collection of Functional Requirements from system. Designed and developed Activity Diagrams, Sequence Diagrams, OOAD, Visio and Business Process Modeling. Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering. Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements. Used QC ALM for updating the status of all the Test Cases & Test Scripts that are executed during testing process during every Sprint. Tracked the Defects using QC ALM. Analyzed the tasks and resources to develop and implement the application using MS Project Server 2010. Show less



Belk

• United States
• Retail
• 700 & Above Employee

• Sr. Business Analyst

  • Jan 2012 - Feb 2013

  Performed Requirement Analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM). Facilitated JAD sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis. Used MS Visio and Snagit for Process modeling, Process mapping and Business Process flow diagrams. Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD). Involved in resource allocation based on the estimated work and monitored the same with the help of MS Project Server 2010. Worked closely with HRIS, Payroll and Benefits team during my tenure with Belk. Gathered the Functional Capability requirements (Setup and administration, Operational Budgeting, Enterprise Forecasting, Labor Scheduling, Time and Attendance, Task management, Employee Self-Service and Reporting & Analytics), Technical requirements (Architecture & Infrastructure, hardware and Sizing, System Administration and Maintenance, System performance, Integration, Security, Software as a Service [SaaS] and Investment in Innovation) and Implementation requirements (Project Management and Documentation, Training Program, Third Party Services and Product Maintenance & Warranty) from each of the departments of the HRIS, IT, Benefits and Compensation and Payroll to document the RFP. Conducted User interviews, gathered requirements, analyzed the requirements using RUP methodology and documented the requirements using Microsoft Word for the inclusion of new Functionality-Absence Management in the PeopleSoft v9.1. Assign Tasks to the offshore and onsite teams.(Manage the offshore resources). Continuous monitoring and mentoring of testing team members. Show less



Georgia Department of Revenue

• Government Administration
• 500 - 600 Employee

• Sr. Business Analyst

  • Apr 2011 - Dec 2011

  Worked directly with functional analysts and business users in understanding the information needs of the business and developing new Business Intelligence functionalities or tools to meet these requirements. Researched, defined and deployed Business Intelligence improvement opportunities and streamline the business intelligence processes. Responsible for quality assurance reviews. Involved in design sessions and responsible for creating design document. Responsible for working on the UI and making it easy to navigate to policies and improving the speed of Data entry faster. Experience in working in the Application development in Agile environment. Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored. Developed project plans and managed project scope. Assigned tasks among development team, monitored and tracked progress of project. Created interactive and complex documents, dashboards as required. Responsible for Coordinating and Developing QA activities. Involved in all stages of testing the application. Worked extensively with MS Excel and MS access. Responsible for Conducting JAD sessions with extensive involvement from Business and Development teams, Testing teams, Architects, SME’s and Managers of various Business Units. Conducted UAT and facilitated discussion between business team and QA team on determining the test requirements and pass/fail criteria. Documented and reported user feedbacks to management team. Played a key role in the planning, User Accepted Testing, and Implementation of system enhancements and conversions. Responsible for creating wire frames using Microsoft Visio. Assist the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations. Conducted benchmarking activities to identify best practices Show less



NC Department of Health and Human Services

• United States
• Government Administration
• 700 & Above Employee

• Sr. Business Systems Analyst

  • Oct 2010 - Mar 2011

  Gathered high level requirements and developed scope of the project for the implementation of Microsoft Office Share Point 2007. Testing various change orders of Medicaid applications received from the System Engineer’s. Regression Testing of Web applications and applications dealing with MEDICAID and MEDICARE Services. Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites. Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA. Developed the strategy for developing and implementing new EDI (HL7 and X12) interfaces and converting historical clinical and data. Conducted business-impact assessment and the results were compared with the new HIPAA 5010 standards to determine the current level of compliance and developed an action plan for approval by the project steering committee. Developed and conducted statewide HIPAA 5010 and ICD-10 awareness. Conducted Gap Analysis, and Gathered User Requirements by Interviews, user meeting, JAD session, and Requirement Elicitation Sessions. Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions. Involved in analyzing activities for a variety of major projects including Medicare Plan part D, Coordination of Benefits, New Client Implementations, Consumer driven and regularly scheduled system upgrades. Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them. Acted as a Business Analyst for the CDS implementation the backbone for data integration among myriad systems, including ERP, CRM, Portal, Workflow Engine, Payroll and related interface. Show less



Mellon Financial

• Financial Services
• 100 - 200 Employee

• Sr. Business Analyst

  • Oct 2009 - Sep 2010

  Reviewed existing functionality of online trading (Stocks & ETF’s), Options (Exchange Traded), MF’s and Bonds) to prepare for ported use of myFi & CPB. Overhauled necessary components and reworked existing processes to increase performance and reliability on par with expected additional volume. Created the business process model using MS Visio and Snagit 10.0 for better understanding of the system and presented it to Project Manager and other team members for validation. Legacy trading systems was re-written in Java and implemented using the standard RECOM Websphere J2EE architecture to run on fully licensed and vendor-supported infrastructure in order to comply with CITMUP guidelines. Worked extensively with Risk Management, Mortgage Loan Servicing, and Commercial and Residential mortgage, CMBS, MBS. Worked on following applications Business Objects, Enterprise Architect, Toad, PlanView (project management), Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project). Built a “restricted security” tool for the IMS group to allow for RT blocking of specific securities in the case of last minute reorganizing issues. Business Process Re-engineering (Reverse Engineering) was performed on trading messages to churn out the Key-Business Logic (KBL’s). Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions. Determined and Drawn the preferred flows for OMS (Charles River), TMS figuration, BOSS and MEO for financial instruments (Stocks, bonds, Options, Mutual Funds, Preferreds, etc) with the consideration of Web discounts, daily trading account value, margin requirements, IRA accounts, trading limits, Lead-Ins and Lead-Outs, GLAS (Gain Loss Analysis Systems), Confirms, Settles, Trade multiplier, etc. on MS Visio. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data. Show less



Group Health Insurance

• Chicago, IL

• Business Analyst

  • Jun 2008 - Sep 2009

  Performed the requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro. Performed UAT and exposure to User Certification Testing (UCT) and Operational Readiness Testing (ORT). Followed a systematic approach to eliciting, organizing, and documenting requirements of the system. Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements. Managed the team of consultants responsible for developing on-demand Medicaid Management System reports. Designed the online screens and reports for the Medicaid Online Electronic Claims Submission System. Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies. Used Query Analyzer, Execution Plan to optimize SQL Queries. Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications. Worked closely with Emergency Preparedness Staff. Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering. Planned and documented procedures for data processing and prepared data flow diagrams for the application. Analyzed trading partner specifications and created EDI mapping guidelines Show less



BJ's Wholesale Club

• United States
• Retail
• 700 & Above Employee

• Business Analyst

  • Jan 2006 - May 2008

  Developed Data Flow Diagrams, Work Flows, Process Flows, and Entity Relationship Diagrams in MS Visio, and analyzed them to create “AS IS” and “TO BE” scenarios. Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model. Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis. Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM). Involved in creation and reviewing of Functional Specifications and created a Functional Requirement Document. Lead and conducted JAD sessions for requirements gathering, analysis and design of the system. Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP. Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases). Followed the adaptive RUP framework for the whole Project life cycle (PLC). Fine-tuned search engines and pulled data from different databases and migrated data back and forth using SQL. Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements. Assisted in data mart design and prototyping. Worked on following applications Business Objects, Enterprise Architect, Toad, Plainview (project management), Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project). Show less