Experience

FPA Sri Lanka

• Sri Lanka
• Non-profit Organizations
• 1 - 100 Employee

• Manager - IPPF Social Enterprise Hub | Social Enterprise Acceleration Program (SEAP)

  • Jan 2018 - Present

  Leading the Social Enterprise (SE) Hub team in line with International Planned Parenthood Federation's (IPPF) principles under the guidance of FPA Sri Lanka's Core Management team. Key Responsibilities: - Selecting suitable Member Associations for support through a competitive process in line with IPPF procedural requirements. - Working closely with the Central Office/Secretariat of IPPF; understand, translate and implement pre-determined activities of the SE Hub. -… Show more Leading the Social Enterprise (SE) Hub team in line with International Planned Parenthood Federation's (IPPF) principles under the guidance of FPA Sri Lanka's Core Management team. Key Responsibilities: - Selecting suitable Member Associations for support through a competitive process in line with IPPF procedural requirements. - Working closely with the Central Office/Secretariat of IPPF; understand, translate and implement pre-determined activities of the SE Hub. - Developing in close collaboration with selected country teams, business cases and models to be piloted, taking into consideration the commonalities as well as uniqueness of each country. - Assisting selected countries in sourcing supplies, obtaining start-up capital and initiating the project. - Managing communication over multiple portals (i.e. E-mails, Internet, Skype and Webinars) to operate on a virtual platform. - Conducting workshops and training on Social Marketing. - Project Appraisals and providing feed-back to the Secretary of IPPF. Show less Leading the Social Enterprise (SE) Hub team in line with International Planned Parenthood Federation's (IPPF) principles under the guidance of FPA Sri Lanka's Core Management team. Key Responsibilities: - Selecting suitable Member Associations for support through a competitive process in line with IPPF procedural requirements. - Working closely with the Central Office/Secretariat of IPPF; understand, translate and implement pre-determined activities of the SE Hub. -… Show more Leading the Social Enterprise (SE) Hub team in line with International Planned Parenthood Federation's (IPPF) principles under the guidance of FPA Sri Lanka's Core Management team. Key Responsibilities: - Selecting suitable Member Associations for support through a competitive process in line with IPPF procedural requirements. - Working closely with the Central Office/Secretariat of IPPF; understand, translate and implement pre-determined activities of the SE Hub. - Developing in close collaboration with selected country teams, business cases and models to be piloted, taking into consideration the commonalities as well as uniqueness of each country. - Assisting selected countries in sourcing supplies, obtaining start-up capital and initiating the project. - Managing communication over multiple portals (i.e. E-mails, Internet, Skype and Webinars) to operate on a virtual platform. - Conducting workshops and training on Social Marketing. - Project Appraisals and providing feed-back to the Secretary of IPPF. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Vice President: Chief Administration Office, Compliance Operations

  • Feb 2015 - Apr 2017

  Deliver expert advice to augment global Compliance Operations projects and programmes. Administer and manage Global Standards reporting, secretarial insight for various lines of business governance meetings, and provide expert recommendations to streamline compliance operations reporting. Oversee and execute weekly milestones reporting under the business support banner. Build an effective channel of communication with all departments, and ensure coordination of activities, plans, and operative… Show more Deliver expert advice to augment global Compliance Operations projects and programmes. Administer and manage Global Standards reporting, secretarial insight for various lines of business governance meetings, and provide expert recommendations to streamline compliance operations reporting. Oversee and execute weekly milestones reporting under the business support banner. Build an effective channel of communication with all departments, and ensure coordination of activities, plans, and operative implementation. Employ effective control and hands on approach to administer, control, and improve communications channels. Lead and direct a team of 50 employees from 20 countries, and deliver constructive feedback to improve their performance and productivity in relation to tactical communication activities. Key Accomplishments: • Delivered active functional support and guidance to multiple activities related to capability mapping, job titles, rewards, recognition, selection and recruitment. • Directed and managed monthly committee meetings by delivering secretarial and administrative support to the global head of compliance operations. • Efficaciously carried out expert services as a Global “Monitor” activity coordinator. Acted as intermediary and consultant for Compliance Operations to prepare ahead of ‘Monitor’ visits in line with a key activity for the bank. • Strategized and enhanced the department image by propelling employee insights as well as adeptly defined branding and communication agenda for Global Compliance Operations covering c5000 employees, across 20+ locations. • Assumed the role of Global Standards communications Lead for Group Service Centres (GSCs) as well as rendered support to the Global Operations Communications team. • Received commendation from top management on excellent performance and recognised as one of the top employees in the department.

• Head of Department / Department Manager: Compliance Operations

  • Feb 2014 - Jan 2015

  Spearheaded and managed assistant managers and their teams, and delivered active support to achieve or exceed targets. Developed, implemented, and evaluated the compliance programme and monitored its operational implementation for optimum results. Augmented key project functions through executing migration phase associated with system workflow change on ‘Alerts’. Contributed positive efforts in first phase of transition project (Customer/Name screening) related to MENA region. Identified… Show more Spearheaded and managed assistant managers and their teams, and delivered active support to achieve or exceed targets. Developed, implemented, and evaluated the compliance programme and monitored its operational implementation for optimum results. Augmented key project functions through executing migration phase associated with system workflow change on ‘Alerts’. Contributed positive efforts in first phase of transition project (Customer/Name screening) related to MENA region. Identified non-conformity issues and hidden risks by updating processes and procedures. Identified and resolved compliance issues that required follow-up or investigation. Collaborated and cooperated with Quality Assurance department to guarantee continuous improvement in investigations processes. Key Accomplishments: • Utilised ‘leading from the front’ management style as a catalyst for restoring team morale to successfully complete many ‘Remediation’ projects within specified timeline. • Fostered congenial relations with all business partners to ensure continuity in business functions. Praised by the top management for efficiently handling routine and ad-hoc progress reports/queries. • Successfully minimised departmental audit compliance gaps/flaws by introducing and employing new controls.

• Assistant Manager: Contact Centre, Insurance, General Banking, Trade and Compliance Operations

  • Feb 2007 - Jan 2014

  Devised and implemented strategies to achieve or exceed targets, and formulated plans to manage and execute admin functions. Led and directed multiple teams as well as provided guidance and encouragement to perform tasks efficiently. Competently handled significant challenges associated with employees performance. Harnessed in-depth knowledge and key expertise to strengthen and improve department protocols. Key Accomplishments: • Upheld superior level of expertise to successfully… Show more Devised and implemented strategies to achieve or exceed targets, and formulated plans to manage and execute admin functions. Led and directed multiple teams as well as provided guidance and encouragement to perform tasks efficiently. Competently handled significant challenges associated with employees performance. Harnessed in-depth knowledge and key expertise to strengthen and improve department protocols. Key Accomplishments: • Upheld superior level of expertise to successfully carry out growth and expansion of eight new departments from onshore to offshore in US, UK and MENA regions. • Acknowledged with honours and awards from top management for instilling and transforming team work culture in the organisation and reducing poor service level.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Contact Centre Agent/Underwriter: Contact Centre

  • Aug 2005 - Dec 2006

  • Loan Underwriter for US Consumer lending and mortgages in a contact centre environment. • Acted as a supervisor/team leader to handle customer escalations, disputes, manage call volumes, engage in call coaching and other administrative activities. • Loan Underwriter for US Consumer lending and mortgages in a contact centre environment. • Acted as a supervisor/team leader to handle customer escalations, disputes, manage call volumes, engage in call coaching and other administrative activities.



Sampath Bank

• Banking
• 700 & Above Employee

• Banking Executive

  • Feb 2002 - Jul 2005

  • Functioned in various front office department roles (Cash counter, Accounts Opening, Cheque clearing, Issuing pay Order, Pawning) and Branch campaigns. • Handling of credit facilities for individual and corporate clientele. • Functioned in various front office department roles (Cash counter, Accounts Opening, Cheque clearing, Issuing pay Order, Pawning) and Branch campaigns. • Handling of credit facilities for individual and corporate clientele.