Experience

AI Dizital

• United Kingdom
• Software Development
• 1 - 100 Employee

• IT Business Analyst

  • Dec 2022 - Present

  Slough, England, United Kingdom



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Technical Analyst - Lead - Cyber Security and Technology Innovation Analytics

  • Nov 2020 - Nov 2022

  Gurgaon, India Leading the Cyber Security program in Bank Of America as a Senior Analyst - Lead in Client Facing Platform Technology department (within GT&O) heading various Information and Cyber Security projects and initiatives for Internal facing Contact Centre agent Applications dealing in Highly restricted Customer Data and Information. Understand Bank of America’s Risk Framework. Work with development managers to understand applications end to end. Identify compliance requirement changes early and work… Show more Leading the Cyber Security program in Bank Of America as a Senior Analyst - Lead in Client Facing Platform Technology department (within GT&O) heading various Information and Cyber Security projects and initiatives for Internal facing Contact Centre agent Applications dealing in Highly restricted Customer Data and Information. Understand Bank of America’s Risk Framework. Work with development managers to understand applications end to end. Identify compliance requirement changes early and work with app teams to Analyze Technology Innovation. A Self-starter who takes ownership and can prioritize and manage initiatives independently.

• Analyst - Cyber Security and Technology Risk Governance

  • Jun 2018 - Nov 2020

  Gurugram, Haryana, India

• Senior Software Engineer - Cyber Security and Technology Risk Governance

  • Dec 2015 - May 2018

  Gurugram, Haryana, India

• Senior Software Engineer - Vendor Risk Management

  • Jun 2011 - Dec 2015

  Gurgaon, Haryana, India

• Assistant Manager - BCMR - Risk Management

  • May 2010 - Jun 2011

  Gurgaon, Haryana, India

• Team Leader/Assistant Manager - Consumer Banking

  • Apr 2008 - May 2010

  Gurgaon, Haryana, India



WNS Global Services

• Financial Services
• 300 - 400 Employee

• Team Lead

  • Apr 2007 - Mar 2008

  Gurgaon, India Worked as a Team Leader – Mortgage Insurance in WNS Global Services Pvt. Ltd and handled one of the highest rated processes of WNS, i.e., Private Mortgage Insurance (PMI) for client First Horizon National (FHN). First Horizon Home Loans is one of the US leading home financing companies. The process has been successfully transitioned by me from USA , Dallas (Texas) in June’07. The job involved full understanding of following US Mortgage and Mortgage Insurance documents: • 1003… Show more Worked as a Team Leader – Mortgage Insurance in WNS Global Services Pvt. Ltd and handled one of the highest rated processes of WNS, i.e., Private Mortgage Insurance (PMI) for client First Horizon National (FHN). First Horizon Home Loans is one of the US leading home financing companies. The process has been successfully transitioned by me from USA , Dallas (Texas) in June’07. The job involved full understanding of following US Mortgage and Mortgage Insurance documents: • 1003 – Application or Uniform Residential Loan application • 1008 – Uniform Underwriting Transmittal Summary • Appraisal, Mortgage Note • Credit Report - FICO or Credit scoring • MIC – Mortgage Insurance Certificate and HUD 1 Job responsibilities: I was managing a team of 3 Associates having 1 Team coach and 1 Quality Analyst who used to ensure the quality of the work processed by the agents.  Ensuring regular and timely payment of Mortgage Insurance premiums to MI Companies.  Understanding the business requirements as per the changing behavior of Mortgage and Insurance market and downloading the same to the team.  Preparing daily reports, Dashboards and SRB packs (Service Review Board) for the top management to review.  Adhering to Standard Operating Procedures, Manuals to facilitate smooth functioning of process, ensuring conformance to Service Level Agreements. Show less



iFlex Technologies Inc.

• Canada
• Software Development
• 1 - 100 Employee

• Underwriter

  • Sep 2006 - Apr 2007

  Gurgaon, Haryana, India Previously Equinox Global Services



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advance Associate

  • Feb 2006 - Sep 2006

  Gurugram, Haryana, India Worked for Xchanging Technologies Pvt Ltd as an Advanced Associate for Lloyds of London (UK). Worked for Lloyds of London in Xchanging Ins-sure Services, Gun Wharf, Dock Road, Chatham, Kent ME4 4TU, UK where I learned varied Insurance Processes of Xchanging, prepared all the documentation (SOPs and process charts), worked in a new and challenging environment and successfully transitioned the Processes at Gurgaon, India. Work Profile: Job involved doing Compliance check of Non-Marine… Show more Worked for Xchanging Technologies Pvt Ltd as an Advanced Associate for Lloyds of London (UK). Worked for Lloyds of London in Xchanging Ins-sure Services, Gun Wharf, Dock Road, Chatham, Kent ME4 4TU, UK where I learned varied Insurance Processes of Xchanging, prepared all the documentation (SOPs and process charts), worked in a new and challenging environment and successfully transitioned the Processes at Gurgaon, India. Work Profile: Job involved doing Compliance check of Non-Marine, Marine, Aviation Insurance and Re-insurance Slip Policies received from the Brokers such as Marsh, Willis, AON Limited, Hiscox, Benfield, UIB, etc. which are prepared and Underwritten by Lloyds accredited Brokers and Underwriters. Preparation & Checking of Lloyd’s Non-Marine Motor Policies such as Automobile Physical Damage, Dealers Open Lot and Garage Keepers Legal Liability under the Policy Preparation System by following the standard guidelines of Lloyds of London and Lloyds Market Wordings. Job Responsibilities  Responsible for effective service delivery for the process, productivity – accuracy targets, meeting CTQ’s, i.e., Quality as well as Performance standards for the process.  Performing Quality checks for the policies processed by the team  Identified potential process improvements impacting efficiency & quality of service delivery.  Reporting Business Metrics to Leadership (i.e. MIS reporting -Dashboards\TAT and Volumes Run charts using various tools)  Monitoring\ Reporting of Members Individual and Team Performance to the Lead Manager and other concerned persons  Weekly\ Spot meetings with team to ensure team meets customer CTQ’s and Target Sigma Trainings/Meetings attended in U.K. in 2005 • Service Excellence Training in UK • Visit at Lloyd’s office in London • Meeting with the Brokers and Underwriters Show less



Xchanging

• Australia
• Insurance
• 1 - 100 Employee

• Sr Associate

  • Jan 2005 - Jan 2006

  Chatham, England, United Kingdom Policy Underwriting and preparation



NIIT SmartServe

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Quality Assurance Specialist

  • Dec 2002 - Jan 2005

  Gurgaon, Haryana, India