Educational Technology Architect

• Apr 2023 - Present

Senior Educational Technology Specialist

• Apr 2022 - Mar 2023

Educational Technology Specialist

• Apr 2021 - Mar 2022

Technology Manager

• Apr 2020 - Mar 2021

Senior Content Manager

• Aug 2019 - Mar 2020

Chief Program Officer

• Nov 2016 - Jul 2019

Headrun is a software company focussed on bringing advanced technology to solve practical problems. - Managing over all programs for Headrun Technologies. - Currently running projects to drive productivity within the company. Headrun is a software company focussed on bringing advanced technology to solve practical problems. - Managing over all programs for Headrun Technologies. - Currently running projects to drive productivity within the company.

Program Manager

• Aug 2015 - Aug 2016

Operations Manager

• Dec 2014 - Aug 2015

Program Manager

• Sep 2012 - Sep 2014

Azim Premji Foundation is a not-for-profit organization with a vision to contribute to systemic changes in education that facilitates a more just, equitable, humane & sustainable society. As a Program Manager for Field Institutes, my role was to support the field institute in planning their priorities, setting up their operations and building vibrant institutions over time. The Role was that of an enabler and facilitator of teams directly engaged on the ground. Azim Premji Foundation is a not-for-profit organization with a vision to contribute to systemic changes in education that facilitates a more just, equitable, humane & sustainable society. As a Program Manager for Field Institutes, my role was to support the field institute in planning their priorities, setting up their operations and building vibrant institutions over time. The Role was that of an enabler and facilitator of teams directly engaged on the ground.

Senior Application Packaging Engineer/Process Engineer/Product Trainer

• Apr 2007 - Sep 2012

5 years and 6 months at Dell in various roles till September 2012. - Worked with the Application Packaging team within the Services BU offering Application Management solutions to clients across the globe. The team was involved in developing and troubleshooting numerous complex applications. - Designed and implemented TTT (Train the Trainer) program for Process Trainers as part of setting up a new technical support business at Dell Mohali. Implementation highlighted as a success story in India technical support quarterly business review. - Managed the escalation queue (including executive escalations) of India technical support. Performed RCA (Root Cause Analysis) of customer issues and achieved 30% increase in FTR (First Time Resolution)leading to decrease in escalations and increased CE (Customer Experience). - Designed and conducted NHT (New Hire Training) for India Technical Support. Responsibilities included Product/process training, High CE and high FTR till the end of Transition Queue. - Designed and conducted vitality training (based on RCA) in close co-ordination with the Process Engineering team. - Facilitated hiring of frontline resolution specialists. -Tremendous exposure of working with customers across US and India Show less

Specialist

• Oct 2006 - Apr 2007

PGT (Computer Science)

• Jul 2003 - Oct 2006

I started my career as a Computer Science Teacher at (10+2) level. My Work involved training the students on programming languages and help them to understand: a) initially the basics of programming and then gradually upgrading them to complex concepts. b) preparing them for the board exams. I was directly responsible for overall result of Class XII (CBSE). Developed student centric course content for Std. XI and Std. XII students. During my stint as a teacher, I had a wonderful time interacting with the students and their thoughts, I really cherish my time as an educator. Show less