Rishap Arora
Service Advisor at AMR Mazda- Claim this Profile
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Hindi -
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French -
Topline Score
Bio
Credentials
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AutoCad
CADD Centre Training Services Pvt Ltd. -
CATIA
CADD Centre Training Services Pvt Ltd. -
GD&T
CADD Centre Training Services Pvt Ltd. -
Lean Manufacturing
ICME INDIA
Experience
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Service Advisor
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Aug 2022 - Present
• Provided excellent customer service and support to customers, answering inquiries, and addressing concerns. • Scheduling appointments for vehicle maintenance, repairs or services and managed the flow of work in department. • Offered expert advice and recommendations on maintenance and repair services for customers' vehicles. • Diagnosed vehicles using diagnostic tools and provided accurate repair quotes. • Liaised with vendors for parts needed for vehicle repairs, ensuring timely delivery. • Monitored the progress of vehicle repairs and communicated with customers accordingly. • Invoicing for customers, emphasizing on recordkeeping for future references and customer retention. • Managed and lead a team of technicians and support staff, focusing on efficiency and quality control. • Ensured compliance with company policies, procedures, as well as customer service and data privacy regulations. Show less
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Ampol Australia
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Australia
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Oil and Gas
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700 & Above Employee
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Team Member
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Jun 2021 - Jul 2022
• Customer facing and POS. • Single-handedly managed the storefront with regular duties of cleaning, stock-take, and maintenance. • Monitor and report any maintenance issues related to petrol station equipment. • Ensure compliance with safety and environmental regulations. • Provide excellent customer service and collaborate with team members to ensure smooth operations. • Customer facing and POS. • Single-handedly managed the storefront with regular duties of cleaning, stock-take, and maintenance. • Monitor and report any maintenance issues related to petrol station equipment. • Ensure compliance with safety and environmental regulations. • Provide excellent customer service and collaborate with team members to ensure smooth operations.
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Carlos Cantina
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United States
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Restaurants
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1 - 100 Employee
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Customer Care Executive and Allrounder
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Jul 2020 - Jun 2021
• Managed walk-in, telephonic, and online customers. • Coordinated with wait staff, kitchen, and bar to make sure all customers are attended properly. • Extensively customer facing with great emphasis on service and communication. • Managed POS with utmost numeric efficiencies. • Managed stock-take and receiving, and material acquisitions including gear and kitchen equipment. • Managed store deliveries, and ad hoc delivery persons. • Managed walk-in, telephonic, and online customers. • Coordinated with wait staff, kitchen, and bar to make sure all customers are attended properly. • Extensively customer facing with great emphasis on service and communication. • Managed POS with utmost numeric efficiencies. • Managed stock-take and receiving, and material acquisitions including gear and kitchen equipment. • Managed store deliveries, and ad hoc delivery persons.
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International Centre for Automotive Technology
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India
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Automotive Development Engineer
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May 2018 - Jan 2020
• Undertook several automotive projects of prototyping and/or modification as per client requests, including scientific documentation. • Team leader of 6 project engineers, and liaison for organizational support. • Conducted project scheduling, budgeting and resource allocation using MS Office Suite and Microsoft Project. • Liaised with seniors for process optimization and develop new products and technology for R&D. • Represented the department in company extra-curriculars and won medals. Show less
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India Yamaha Motor Pvt. Ltd.
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India
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Motor Vehicle Manufacturing
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700 & Above Employee
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Engineering Trainee
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May 2017 - Nov 2017
• Project: Design and fabricate pin feeder for balancing gear. • Assisted in designing and implementing lean processing for the project. • Conducted quality assurance in collaboration with other departments of the organization. • Optimized production efficiency and reduced waste through Lean Manufacturing and Six-Sigma initiatives. • Assisted in managing production costs and collaborated with suppliers to ensure materials and components meet company standards. • Supported safety audits and implemented WHS policies within workplace. Show less
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Motherson Group
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India
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Motor Vehicle Manufacturing
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700 & Above Employee
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Engineering Trainee
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Dec 2016 - Apr 2017
• Project: Reducing material wastage on the part production. • Assisted mechanical engineers design and develop molds according to the product’s design and dimensions. • Assisted in production of molds and conducted quality assurance. • Collaborated with cross-functional teams, including design, manufacturing, quality, and operations, to ensure that products are designed for manufacturability and monitored cost-effectiveness. • Maintained technical documentation of projects, including designs, specifications, and test results. • Implemented analytical tools to update company operational models with current and more cost-effective industry trends. Show less
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Escorts Limited
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India
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Motor Vehicle Manufacturing
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300 - 400 Employee
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Summer Trainee
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Jun 2016 - Jul 2016
Had a 2 months industrial exposure and worked on a project: Steps Swap in Production Line. Project on assembly of different parts of engine such as engine block, piston, seal, camshaft, crankshaft, etc. on the assembly line and then testing that engine by taking its temperatures and pressures on two different speeds of 1200 and 2400 rpm. Had a 2 months industrial exposure and worked on a project: Steps Swap in Production Line. Project on assembly of different parts of engine such as engine block, piston, seal, camshaft, crankshaft, etc. on the assembly line and then testing that engine by taking its temperatures and pressures on two different speeds of 1200 and 2400 rpm.
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Summer Trainee
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Jun 2015 - Jul 2015
Had industrial exposure in Escorts Agri Machinery, Inc. for 30 days in manufacturing and assembly department. Worked on a project on knowing about Escorts Limited, Faridabad. Different aspects such as about Escorts’ symbol, profile, infrastructure and collaborations were made aware of. About Escorts Agri Limited was well understood such as different range of tractors, competitors, tractor machine and flexible machinery. Had industrial exposure in Escorts Agri Machinery, Inc. for 30 days in manufacturing and assembly department. Worked on a project on knowing about Escorts Limited, Faridabad. Different aspects such as about Escorts’ symbol, profile, infrastructure and collaborations were made aware of. About Escorts Agri Limited was well understood such as different range of tractors, competitors, tractor machine and flexible machinery.
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Baxter International Inc.
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Winter Intern
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Dec 2014 - Jan 2015
Click to edit position descriptionHad industrial exposure in Escorts Agri Machinery, Inc. for 30 days in production department. Click to edit position descriptionHad industrial exposure in Escorts Agri Machinery, Inc. for 30 days in production department.
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Education
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2020 - 2022
Deakin University
Master of Business Administration - MBA (International), Project Management -
2014 - 2018
UPES
Bachelor of Technology - BTech, Mechanical Engineering -
1998 - 2014
Delhi Public School
High School, Non-Medical
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