Experience

UMIACS

• United States
• Research Services
• 1 - 100 Employee

• System Administrator

  • Jan 2021 - Present

  - Perform system maintenance, configuration, and more across a domain of 1000+ Linux and Windows hosts with root-level privilege using various tools such as Puppet and Bash scripting- Oversee various IT Facilities projects in a large $25 million dollar datacenter, including a $100K electrical capacity addition and improving datacenter thermal management and monitoring- Oversee A/V (Audio/Video) technology integration and troubleshooting for the Brendan Iribe Center on the UMD Campus- Spin up/configure Dell and Brocade switches as a member of the Networking team and work with end users for network access and to diagnose common networking issues- Deploy, configure, and document multiple network infrastructure monitoring solutions including a distributed Icinga2 setup, Observium, and Prometheus Show less

• Helpdesk Manager

  • May 2021 - Present

  - Direct a team of up to 5 Helpdesk Technicians at once- Assign tasks and act as a point of escalation- Provide guidance and instruction to Tier 1 and 2 technicians, both in the helpdesk and in the field

• Helpdesk Technician

  • Sep 2019 - May 2021

  - Provided both in person and virtual technical assistance to 90+ faculty members and 1000+ students andresearchers- Set up and deployed numerous user workstations and servers for various purposes- Troubleshot issues with end user computers and production servers/compute clusters- Spun up an important black box broad monitoring solution for the institute’s mission critical infrastructure as a capstone project