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5.0

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Danny Palestine

I've had the pleasure of seeing Richard evolve and grow over the course of many years working together at Julius. Richard is one of those strong-but-silent tyhpes and when he has ideas and suggestions you should absolutely listen up. A diligent researcher, it was easy to realize that he was a worker - always overachieving and mastering different skills. As he evolved to a more technical role, it was amazing to see him own different challenges, learn along the way, and consistenly provide quality output. Especailly as he took on more Salesforce, Metabase, and other data-driven tasks, it was fantastic to be able to rely on his expertise, but also critical thinking. He consistenly challenged me to think different, and provided solid rationale which ultimately helped me do my best work. I highly recommend Richard for any research, data, or analytical roles - you'd be lucky to have him on your team!

Bryn Caruso

Richard is a true professional through and through. Rain or shine, Richard is always one of the first people to arrive in the office and never leaves unless everything due that day was completed. His work ethic is incredible and it's been a pleasure watching him grow at Julius from research associate to supporting the rev org as a BI, research, and data analyst. Through Richard's efforts optimizing Salesforce, we were able to make data-driven decisions around how we structured the revenue org and sales strategy. He is an instrumental member of our team and on a personal note, you couldn't meet a more humble and kind-natured guy. Richard - you're the best!

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Credentials

  • Salesforce Certified Service Cloud Consultant
    Salesforce
    Dec, 2022
    - Sep, 2024
  • Salesforce Certified Sales Cloud Consultant
    Salesforce
    Mar, 2022
    - Sep, 2024
  • Salesforce Certified Platform App Builder Certification
    Salesforce
    Jul, 2021
    - Sep, 2024
  • Salesforce Certified Advanced Administrator (SCAA)
    Salesforce
    Apr, 2021
    - Sep, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Jan, 2020
    - Sep, 2024
  • Learning Data Science: Understanding the Basics
    LinkedIn
    Sep, 2019
    - Sep, 2024
  • Salesforce: Dashboards
    LinkedIn
    Aug, 2019
    - Sep, 2024
  • Data Modeling
    Trailhead by Salesforce
  • Formulas and Validations
    Trailhead by Salesforce
  • Lightning Experience Customization
    Trailhead by Salesforce
  • Salesforce Flow
    Trailhead by Salesforce

Experience

    • United States
    • IT Services and IT Consulting
    • Sales Operations Manager
      • Feb 2023 - Present

    • Sales Research Associate (Salesforce Administrator)
      • Jan 2019 - Feb 2023

      I leveraged Salesforce to streamline KPI reporting on business intelligence metrics such as lead to conversion rate, length of the average sales cycle, and the subscription renewal rate to inform key decisions and utilized Google Analytics to track platform usage data for external business reviews. I also provided administrate support in Salesforce for Sales, Account Management, and Marketing that includes training users on best practices, creating custom fields, automating workflows in Process Builder and Flow, and managing relationships with third-party vendors for integrations.

    • Senior Research Associate
      • Jun 2017 - Jan 2019

      In order to meet the challenge of efficiently scaling Julius' influencer database, I aggregated profile data on hobbies and interests, brand endorsements, and pertinent causes for 12,416 influencers and maintained the quality of that information by keeping abreast of primarily sports industry news on social media and in press releases.

    • United States
    • Entertainment Providers
    • 1 - 100 Employee
    • Senior Research Associate
      • Sep 2015 - Jun 2017

      In order to provide a baseline price for client negotiations with athletes, I developed a proprietary algorithm in Google Sheets to calculate appearance fees that would later be replicated for television/film, culinary, world & business, and lifestyle influencers.

    • Research Associate
      • Aug 2014 - Sep 2015

    • Spectator Sports
    • 400 - 500 Employee
    • Intern (Client Relations)
      • Jul 2014 - Aug 2014

      In order to ease the transition process from paper ticketing to digital ticketing for season ticket holders as part of the Jets Rewards program, I addressed daily phone and email inquiries from clients while utilizing Ticketmaster Archtics and CRM. In order to ease the transition process from paper ticketing to digital ticketing for season ticket holders as part of the Jets Rewards program, I addressed daily phone and email inquiries from clients while utilizing Ticketmaster Archtics and CRM.

    • United States
    • Real Estate
    • Seasonal Temp (Sponsorship Sales)
      • Apr 2013 - Oct 2013

      In addition to revising the North American Capabilities deck, which is a comprehensive document that describes the state of the league post- lockout; the media and event assets that the league has to offer; and data about fan demographics, I analyzed, graphed, and forecasted data on web page views, unique visitors, and impressions on digital and mobile sectors for potential partnership deals. In addition to revising the North American Capabilities deck, which is a comprehensive document that describes the state of the league post- lockout; the media and event assets that the league has to offer; and data about fan demographics, I analyzed, graphed, and forecasted data on web page views, unique visitors, and impressions on digital and mobile sectors for potential partnership deals.

    • United States
    • Spectator Sports
    • 700 & Above Employee
    • Ambassador (Guest Relations)
      • Mar 2012 - Oct 2012

      I provided on-brand customer service in order to ensure patron satisfaction by providing concise directions to stadium amenities and seating and resolving ticket-related conflicts. I provided on-brand customer service in order to ensure patron satisfaction by providing concise directions to stadium amenities and seating and resolving ticket-related conflicts.

    • United States
    • Government Administration
    • 1 - 100 Employee
    • Intern
      • Jun 2009 - Aug 2009
    • Guest Services Representative
      • Apr 2008 - Oct 2008

Education

  • Fordham University
    Bachelor of Arts in Cursu Honorum, Economics
  • Trailhead by Salesforce

Community

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