Experience

PT Bank Sinarmas Tbk

• Indonesia
• Banking
• 700 & Above Employee

• IT Helpdesk

  • Oct 2021 - Present



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Analyst, Operations (Customer Operations)

  • Jun 2021 - Aug 2021

  - Handle customer service's end to end process, including complaints and inquiries from Platinum Shopee sellers and buyers through call, email, and Live Chat - Manage and resolve customer related issues and escalations - Be the voice of customers to provide feedback to the company - Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives - Handle customer service's end to end process, including complaints and inquiries from Platinum Shopee sellers and buyers through call, email, and Live Chat - Manage and resolve customer related issues and escalations - Be the voice of customers to provide feedback to the company - Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives



PT. Tiki Jalur Nugraha Ekakurir (JNE)

• Indonesia
• Freight and Package Transportation
• 700 & Above Employee

• Tracer

  • Sep 2019 - Apr 2021

  Working under PT. MitraComm Ekasarana for PT. Tiki Jalur Nugraha Ekakurir (JNE) as Outsource - Handle customer tracing order, including complaints from shipper and receiver through email and e-care division - Manage and resolve customer related issues and escalations - Coordinating with operation division to trace customer orders and speed up the shipment process Working under PT. MitraComm Ekasarana for PT. Tiki Jalur Nugraha Ekakurir (JNE) as Outsource - Handle customer tracing order, including complaints from shipper and receiver through email and e-care division - Manage and resolve customer related issues and escalations - Coordinating with operation division to trace customer orders and speed up the shipment process



Kepiting Bang Ja'i

• Yogyakarta Area, Yogyakarta, Indonesia

• Team Captain

  • 2017 - 2018

  - Responsible for resolving customer complaints with the food or service while the manager isn't present or busy with other tasks. - Manage transactions with customers using cash registers - Track transactions on balance sheets and report any discrepancies - Manage employee schedule every week - Responsible for resolving customer complaints with the food or service while the manager isn't present or busy with other tasks. - Manage transactions with customers using cash registers - Track transactions on balance sheets and report any discrepancies - Manage employee schedule every week