Experience

BATCADDY

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2020 - Present

  Novato, California, United States



SpotOn

• United States
• Software Development
• 700 & Above Employee

• Senior Product Manager

  • Aug 2019 - Apr 2020

  San Francisco •Coordinate releases and deployment with third party developer •Create systems to deploy retail point of sale products •Test new and existing hardware solutions •Provide technical support to sales and support teams •Maintain knowledge base for technical support team •Develop, produce and narrate marketing and training videos •Host weekly webinars to educate sales team •Perform live product demonstrations for prospective merchants

• Technical Support Manager

  • Mar 2017 - Jul 2019

  San Francisco, Ca



IMSI Design

• Software Development
• 1 - 100 Employee

• Project Manager (TurboApps)

  • Aug 2014 - Feb 2017

  Novato, California, United States •Responsible for end-to-end design cycle for iOS and Android products •Create specifications for new features for mobile products •Create mockups and wireframes for UX design •Monitor App approval process, and make necessary changes •Provide technical support to mobile users via phone and email •Maintain online documentation •Develop, produce and narrate marketing and training videos •Track online sales, and develop marketing strategies based on data

• Associate Project Manager

  • Mar 2006 - Aug 2014

  Novato, California •Develop, produce and narrate marketing and training videos •Create specifications for new features •Download new product builds, make them available internally on our local servers and externally via FTP •Collaborate with beta teams and user groups to provide feedback to the development team •Lead technician for Windows and MacOS related errors •Support customers through email and phone communication •Manage support team to ensure customer satisfaction and usability of… Show more •Develop, produce and narrate marketing and training videos •Create specifications for new features •Download new product builds, make them available internally on our local servers and externally via FTP •Collaborate with beta teams and user groups to provide feedback to the development team •Lead technician for Windows and MacOS related errors •Support customers through email and phone communication •Manage support team to ensure customer satisfaction and usability of products