Experience

Valligent

• United States
• Real Estate
• 1 - 100 Employee

• Evaluations Team Lead

  • Nov 2020 - Present

  - Managed post-close collateral risk assessment audit project under direction of the Vice President of Operations. - Assessed over 1,000 properties for home loans in accordance with Interagency Evaluation and Appraisal Guidelines. Provided property valuation, defining accurate opinions of market value and analyzing suitability for loan collateral. - Safeguarded lender interests by producing collateral risk assessment analyses (Fannie Mae form 1033) for nearly 1,500 residential properties. Provided quality control and review of peer 1033 analyses. - Delivered underwriting reports for over 1,250 residential property appraisals, ensuring accurate and thorough property valuation for both primary and secondary home loans. Verified compliance with USPAP, AIR, and FIRREA. - Advanced accuracy of Automated Valuation Models through analysis of real market data in contrast to archetypical data. - Provided quality control review of peer valuations, property inspections, FHA and USDA loan assessments. - Verified and leveraged all resources used in property valuation and collateral risk assessment for absolute fidelity. Show less



Self-employed

• eCommerce Operations Consultant

  • Dec 2019 - Dec 2020

  - Optimized fulfillment and operational performance through strategic execution of proven best practices for multiple Amazon Vendors each grossing as high as $6,000,000 annually. - Greatly improved operational performance scorecards, bringing all scores above 99% compliance through case submission, chargeback disputes, logistics strategies, process mapping, and procedural recommendations. - Managed contract negotiation between clients and vendor managers. Reduced annual coop expenses by as much as 6%. - Regularly assessed retail analytics to define market activity, purchase order trends, and remittance anomalies. - Identified and rerouted stranded inventory, recapturing as much as $24,000 in a single instance. - Managed all accounting, invoicing, marketing, sales, project reporting, and other articles of business. Show less



Poolmaster Inc.

• Sacramento, California

• Customer Service Account Manager

  • Jan 2014 - Oct 2019

  - Managed all purchase orders, invoices, and Electronic Data Interchanges (EDI) for the company's domestic and international Amazon accounts, averaging $7,500,000 annually. - Established and implemented fulfillment procedures, unifying involved departments and streamlining execution at all levels through inventory check and forecast, production, purchase order confirmation, shipping, and invoicing. - Proactively saved at-risk purchase orders through strategic use of backordering, case submission, inventory re-allocation, production workarounds, routing loopholes, and other methods. - Regularly analyzed remittances for discrepancies and anomalies, recapturing more than $100,000 annually. - Greatly reduced financial loss by means of chargeback management and dispute resolution. - Strengthened the company's image and increased customer retention through timely moderation of Q&A and product review interactions across all online platforms. Maintained interactive presence across social media channels. - Managed all Canadian export accounts. Developed automated templates for customs documents, reducing turnaround time by more than 500%. Maintained records and certificates in accordance with applicable regulations. - Produced supplemental instructional copy and videos for technical support, standardizing service procedures for improved turnaround time and customer satisfaction. Show less



MBSC

• Sacramento County, California, United States

• Vice President

  • 2017 - 2018

  A 501(c)7 non-profit organization, the Moustache and Beard Social Club (MBSC) is dedicated to community service, fundraising efforts for local charities, and supporting military veterans and families. The MBSC is one of PAWS (Pet Adoption Wellness Services) top benefactors in Northern California. As Vice President, I helped to organize the second largest facial hair competition in the United States, drawing an international crowd as a fundraising effort for local charity, in addition to partnering with other organizations to support causes benefiting victims of child abuse, AIDS relief, prostate cancer research, and other worthy causes. Show less



XPEM, Inc.

• Retail
• 1 - 100 Employee

• RMA Department Supervisor (eCommerce)

  • Feb 2013 - Dec 2013

  - Supervised all RMA activity for 20 employees. Formulated procedures, delegated tasks, and trained department staff. - Increased customer satisfaction by implementing enhanced procedures for return material check-in, reducing resolution time by up to one week, and ensuring that final actions were taken by company agents within 24 hours of receipt. - Minimized fiscal impact of consumer returns and improved turnaround time by leveraging manufacturer and distributor contacts to negotiate direct-to-consumer resolutions. - Designed and implemented a Google Drive based CSM to manage employee actions and follow up on all accounts. - Monitored all customer escalations. Proactively sought resolutions for particularly complex issues. - Consistently used all resources to develop several possible solutions to customer issues, maintaining leverage over situations and coming to mutually beneficial resolutions. Show less



Prestige Payment Systems

• Business Supplies & Equipment
• 1 - 100 Employee

• Marketer/Rate Processor

  • Apr 2012 - May 2013

  - Provided uniquely tailored services and quotes to US based business owners. - Maintained top 10% performance on the sales board. - Over 200+ outbound calls daily. - Adjusted sales scripts to better target the needs and interests of potential clients. - Scheduled call back times and consistently followed through with appointments. - Provided uniquely tailored services and quotes to US based business owners. - Maintained top 10% performance on the sales board. - Over 200+ outbound calls daily. - Adjusted sales scripts to better target the needs and interests of potential clients. - Scheduled call back times and consistently followed through with appointments.



NW Vinyl Pools

• Portland, Oregon Area

• Swimming Pool Installation Technician

  • Mar 2010 - Sep 2012

  Professional installation and repair of above-ground and in-ground, vinyl lined swimming pools. Specializing in Sharkline, Doughboy, and Zodiac pools. Operated machinery and performed manual labor. www.NWswim.com Professional installation and repair of above-ground and in-ground, vinyl lined swimming pools. Specializing in Sharkline, Doughboy, and Zodiac pools. Operated machinery and performed manual labor. www.NWswim.com



Sorshipper Music

• Portland, Oregon Area

• Classical guitarist: performer/teacher

  • Jun 2006 - Aug 2012

  Networked with, advertised to and solicited clients; prepared and performed playlists; created and taught purposeful agendas for beginning and intermediate guitar students. Networked with, advertised to and solicited clients; prepared and performed playlists; created and taught purposeful agendas for beginning and intermediate guitar students.



Crown Point Construction LLC

• Corbett, OR

• Laborer

  • Oct 2010 - Apr 2012

  New home construction and remodeling. New home construction and remodeling.