Experience

Frontizo Business Services Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Head Of Training

  • Sep 2021 - Present



Hexaware Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Training Manager

  • Oct 2020 - Aug 2021



Freelance, self-employed

• Freelance Trainer

  • Apr 2018 - Sep 2020



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Training Manager

  • Mar 2012 - Apr 2018

  I am the Global Training Lead for one of Sutherland's esteemed client. Manage the training delivery for the project which is based at Colombia -Bogota, Malaysia - Kuala Lumpur and India - Mumbai. Content Creation & TNI / TNA for client. Client Servicing & Weekly / Fortnightly calls with different stake holders and the client. Weekly & Fortnightly audits with trainers to ensure quality maintenance. Involvement in setting up SOP’s for the process and training service level agreements Performance Management for the team



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Deputy Training Manager

  • Jul 2006 - Sep 2011

  Handling a Team of Voice Trainers. Conducting Train the trainer sessions for new trainers. Conducting Workshops for Voice Coaches based on Voice & Accent & customer Service. Weekly/Fortnightly reviews with the stake holders to improve performance metrics. Involved in Hiring trainers, Logistic Management, Resource allocation and identifying Training need analysis. Content creation & customization for different LOB’s. Extensively involved in enhancing Voice capabilities



karROX Technologies Ltd.

• India
• Professional Training and Coaching
• 100 - 200 Employee

• Training Executive

  • Nov 2004 - Jun 2006

  Language Enhancement Training Business Communication Training Content Development in terms of Accent, Refresher, and Culture & Customer Service Quartile Management for Communication Skills Language Enhancement Training Business Communication Training Content Development in terms of Accent, Refresher, and Culture & Customer Service Quartile Management for Communication Skills